As a Service Delivery Manager, I oversee the delivery of IT services to multiple clients, ensuring SLAs and KPIs are consistently met while driving improvements in service quality and efficiency. I focus on implementing ITIL-based service management processes and leading a team of ITSM professionals to deliver solutions that meet each client’s needs.I am committed to operational excellence and continuous improvement and am passionate about leading teams and delivering high-quality IT solutions. Let's connect if you’re looking for a Service Delivery Manager with a strong service management, automation, and team leadership background.I use Ivanti's tools for service management and automation to work with stakeholders and provide IT solutions that improve business results. My technical skills include Ivanti Service Manager (ISM), Ivanti Process Manager, Ivanti Xtraction, ManageEngine, ServiceNow, and scripting languages like VB Scripting, Java Scripting, and SQL. These tools help me streamline workflows and improve service delivery.Additionally, I contribute to strategic IT initiatives, including designing and architecting ITSM solutions, leading proof-of-concepts (POCs), and demonstrating the value of Ivanti Neurons and other service management platforms.