Shehzad Raza

Shehzad Raza Email and Phone Number

Service Delivery Manager @ Intertec Systems | ITIL, ServiceNow, Ivanti @ Intertec Systems
dubai, dubai, united arab emirates
Shehzad Raza's Location
Regina, Saskatchewan, Canada, Canada
Shehzad Raza's Contact Details

Shehzad Raza work email

Shehzad Raza personal email

About Shehzad Raza

As a Service Delivery Manager, I oversee the delivery of IT services to multiple clients, ensuring SLAs and KPIs are consistently met while driving improvements in service quality and efficiency. I focus on implementing ITIL-based service management processes and leading a team of ITSM professionals to deliver solutions that meet each client’s needs.I am committed to operational excellence and continuous improvement and am passionate about leading teams and delivering high-quality IT solutions. Let's connect if you’re looking for a Service Delivery Manager with a strong service management, automation, and team leadership background.I use Ivanti's tools for service management and automation to work with stakeholders and provide IT solutions that improve business results. My technical skills include Ivanti Service Manager (ISM), Ivanti Process Manager, Ivanti Xtraction, ManageEngine, ServiceNow, and scripting languages like VB Scripting, Java Scripting, and SQL. These tools help me streamline workflows and improve service delivery.Additionally, I contribute to strategic IT initiatives, including designing and architecting ITSM solutions, leading proof-of-concepts (POCs), and demonstrating the value of Ivanti Neurons and other service management platforms.

Shehzad Raza's Current Company Details
Intertec Systems

Intertec Systems

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Service Delivery Manager @ Intertec Systems | ITIL, ServiceNow, Ivanti
dubai, dubai, united arab emirates
Employees:
514
Shehzad Raza Work Experience Details
  • Intertec Systems
    Service Delivery Manager
    Intertec Systems Jun 2024 - Present
    Dubai, United Arab Emirates
    - Oversee the delivery of IT services to multiple clients, ensuring adherence to SLAs and KPIs.- Implement and manage ITIL-based service management processes.- Lead and mentor a team of ITSM professionals.- Utilize Ivanti for service management and automation.- Collaborate with clients to understand their needs and provide tailored IT solutions.- Drive continuous improvement initiatives to enhance service quality and efficiency.
  • Intertec Systems
    Lead Consultant
    Intertec Systems Apr 2016 - Present
    Dubai, United Arab Emirates
  • Intertec Systems
    Sr. Consultant
    Intertec Systems Jun 2013 - Mar 2016
    Dubai, United Arab Emirates
  • Future Horizons Investment Co.
    It Service Desk Implementation Consultant
    Future Horizons Investment Co. Jul 2012 - Jun 2013
    Riyadh
  • Intertec Systems
    Software Consultant
    Intertec Systems Oct 2010 - Jun 2012
    Dubai, United Arab Emirates
  • Hcl Infosystems Ltd
    Sr Application Support Engineer
    Hcl Infosystems Ltd Aug 2008 - Oct 2010
    Delhi, India
  • Software Development And Research House
    Software Engineer
    Software Development And Research House Jan 2007 - Aug 2008
    New Delhi, Delhi, India

Shehzad Raza Skills

It Service Management Itil Requirements Analysis Microsoft Sql Server Team Management Ivanti Service Desk Ivanti Xtraction Visual Basic Visual Studio Solution Architecture Pre Sales Workflow Design

Shehzad Raza Education Details

Frequently Asked Questions about Shehzad Raza

What company does Shehzad Raza work for?

Shehzad Raza works for Intertec Systems

What is Shehzad Raza's role at the current company?

Shehzad Raza's current role is Service Delivery Manager @ Intertec Systems | ITIL, ServiceNow, Ivanti.

What is Shehzad Raza's email address?

Shehzad Raza's email address is sh****@****sys.com

What schools did Shehzad Raza attend?

Shehzad Raza attended Dr. A.p.j. Abdul Kalam Technical University, Mahatma Jyotiba Phule Rohilkhand University.

What skills is Shehzad Raza known for?

Shehzad Raza has skills like It Service Management, Itil, Requirements Analysis, Microsoft Sql Server, Team Management, Ivanti Service Desk, Ivanti Xtraction, Visual Basic, Visual Studio, Solution Architecture, Pre Sales, Workflow Design.

Who are Shehzad Raza's colleagues?

Shehzad Raza's colleagues are Joe Lawrence, Paulie Pearce, Rajesh Paluri, Saurabh Mestry, Lavanya Bandi, Sairam Reddy Kaveti, William Hansen.

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