Technical Support Analyst
24-7 Intouch,
Clearwater, Florida, United States
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Develop Code Using Oracle, SQL queries, MySQL, Unix/Linux (Shell Scripts) and Scheduling tools.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Installing, configuring, troubleshooting, maintaining, upgrading Linux/ Unix architecture
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences using salesforce CRM.