Irshad Sheikh Email and Phone Number

• Support complex installations, upgrades and migrations Avaya Aura Communication Manager, SM & SMGR, SBCE, Avaya Dynamic Routing Integration & Support.• Excellent planning & analytical skills and ability to communicate effectively with global customers. • Work with all stake holders & partners supporting end-user installations, configuration & programming changes.• Provisioning and management of IP telephony servers, IP-based voice mail systems, and associated IP telephony gateways.• Responsible for the monitoring and availability of the voice infrastructure platforms including Avaya Communication Manager, System and Session Manager and Session Border Controller.• Responsible for completion of MAC and Incident support tickets across Avaya voice infrastructure with a focus on availability. Conduct voice infrastructure performance and security assessments.

• As a part of the global project delivery team, implement Avaya Communication Manager solutions for customers in North America, EMEA and APAC.• Support complex installations, upgrades and migrations.• Excellent planning & analytical skills and ability to communicate effectively with global customers. • Implementation and testing during customer approved maintenance windows in the respective geographies.

• Provisioning and management of IP telephony servers, IP-based voice mail systems, and associated IP telephony gateways.• Responsible for the monitoring and availability of the voice infrastructure platforms including Avaya Communication Manager, Avaya Application Enablement Services, Avaya Call Management System, and Cisco CUCM clusters.• Responsible for completion of MAC and Incident support tickets across Avaya/Cisco voice infrastructure with a focus on availability. Conduct voice infrastructure performance and security assessments. • Responsible for SLA attainment in both incident and change management work queues.• Diagnose and correct voice infrastructure problems in a timely manner

My work profile include implementation, maintainace and support to all telephony infrastructure having product like Avaya and Cisco.

Profile include the support to all telephonic infrastructure and application.