Sheila W. Email & Phone Number

Washington, District Of Columbia, United States

Maintain, coach, and guide firms of SBA 8(a) Business Development Program. Provide business development assistance to small businesses regarding federal socio-economic government contracting programs. Monitor performance of participating firms to ensure compliance with the firm’s participation in the 8(a) BD program. Provide written feedback to support and address the firm’s gaps in areas of contract sourcing, business capture and marketing assistance, financial consultation and provide guidance regarding business growth and development. Advise on recruiting, training, education, and development of small businesses interested in working with the government or with prime contractors, by utilizing procurement laws, regulations, policies and procedures. Assess the needs of assigned firms and identify suitable business development and capacity building opportunities in government contracting/procurement. Advise businesses on obtaining Federal, State, and local prime and/or sub-prime contracting opportunities. Provide advice and counseling to assist firms in the development of realistic and attainable objectives for their business regarding federal contracting/procurement.Evaluate participants’ performance against business plans and compliance with business activity targets, and subsequent monitoring Remedial Action plans as needed. Provide advice, counsel, and guidance in the areas of marketing to federal government and contract administration. Assist and support the firm’s self-marketing efforts. Actively engage with firms to foster relationship and further opportunities to access financing for business growth. Promote SBA organization’s programs and services through outreach and marketing. Developing and delivering outreach, training, presentations, education, and development on subject matters. Build and maintain collaborative strategic alliances and economic development programs with resource partners, economic development organizations and small business owners.

Supervise and lead a team of 10-17, ensuring they’re updated on the latest policies and procedures amidst an evolving disaster assistance industry. Assess staff members’ work performance to ensure adherence to scripted phone responses. Submit daily time sheets for payroll processing. Confirm that the team sticks to average call times, break periods and lunch times so as to minimize missed calls, decrease hold times and bolster the average number of calls taken per day. Respond to staff technical issues and questions regarding program policies/changes.Tended to customer inquiries, offering detailed replies regarding federally-declared disasters and SBA's related loan programs. Authored written responses to emails received through SBA's Disaster Customer Service inbox. Mentored lower-grade and new staff in responding to inquiries received via phone or email. Helped borrowers complete their respective loan closing documents, responding to questions regarding closing and disbursement. Processed borrower payments using online tools. Leverage computer systems to research inquiries, record calls and prepare documents including forms and letters. Aided in completing home and business loan applications electronically. Conveyed disaster loan program information to survivors. Described loan closing documents to borrowers and help them in closing approved disaster loans. Entered disaster survivor data to complete applications. Utilized a database to input and retrieve information. Handled financial computations and analyses to determine applicants' ability to repay loans.

Mentored and managed a staff of 5-9 to maintain an efficient and compliant branch location. Identified and managed branch risks, leading continuous audits of operation points to verify the branch operated ethically and safely per Bank guidelines. Assessed the efficacy of operating procedures & workflows, maintaining compliance with internal controls, operational procedures, and risk management protocols. Planned duties, set & adjusted short-term priorities and prepared schedules for completion of projects. Adjusted staffing levels & workflows to respond to business demand changes as needed. Supervised branch performance, offering leadership to execute service/sales activities; exceeded 100% of branch sales goals while keeping profitability.Small Business Specialist servicing business relationships for small business clients with up to $2M in total business exposure. Used acumen in underwriting and regulations to determine creditworthiness and general health of businesses. Marketed SBA lending programs/service through outreach. Conducted face-to-face visits with businesses, delivering SBA loan programs/services. Engaged in trainings designed to ensure SBA programs/services are optimized in the various organizations served. Collaborated with public & private sector agencies, organizations, and individuals to ensure that identified underserved communities have knowledge of & access to SBA and other federal, state, and community programs/resources that support entrepreneurs and small business owners. Provided assistance through consultative & customer interactions. Offered expert critical advice on implementation & management of new and existing programs/products, maintaining close and effective working relationship with internal and external stakeholders. Conducted outside sales to gain new primary banking relationships while continually expanding existing personal & business banking relationships. Represented the Bank at community organizations and civic meetings.

Originated loan applications for residences and multi-family units. Examined applications to verify accuracy, completeness and adherence to laws and guidelines to determine eligibility. Guided and managed a team of Loan Specialists and Loan Servicing Assistants. Evaluated financial resources including tax returns, income (P&L) statements, liabilities schedules and balance sheets for individuals and their businesses to determine applicants’ ability to repay loans. Ensured borrowers acquired loan products conducive to their circumstances. Evaluated credit history to determine creditworthiness of each borrower. Led outside business development and consulting with borrowers, builders, realtors and SunTrust branch colleagues. Forged and sustained important business contacts to generate potential new loan business.

Andrews Air Force Base, Maryland

Partnered with the Branch Manager to develop the Andrews sales culture by tracking sales growth, leading weekly staff meetings for training and information, as well as ensuring each team member played an integral role in achieving outlined final goals. Created checkpoints to resolve issues that affected attainment of branch goals. Met or exceeded 100% of goals. Collaborated with the Branch Manager to identify training and development needs. Created ways to resolve problems that directly affected achievement of branch goals. Kept document errors and member complaints minimal. Delivered coaching and consultation to team members that reinforced the importance of posting and handling transactions accurately. Participated in completion of branch audits to ensure branch compliance; completed reports per applicable guidelines. Conferred with the Credit Union management team to discuss findings and recommendations for action. Participated in the community to promote Andrews Federal Credit Union. Held visits at the Select Employee Groups (SEG) location to expand on use of products and services. Supported business development in partnership with the Marketing Department. Represented the Credit Union at local community and civic events.

Originated and processed loan applications for residences and multi-family units. Counseled borrowers in home buying and financing best practices, conveying to the borrower the calculation of qualifying ratios, the concept of points, as well as information regarding discount fees, origination fees and yield spread premiums. Assessed each prospective borrower's income and debt to pre-qualify the borrower for mortgage. Gave information to borrowers and applicants detailing loan programs, eligibility, zoning and home repairs.Led comprehensive reviews and in-depth analyses of the client’s financial credit data documents as it relates to the application eligibility, feasibility and creditworthiness for each applicant. Ordered appraisals, title work, credit reports and hazard insurance with the correct mortgagee clause for each loan; mailed adverse action letters as needed. Forwarded completed, closed and/or denied files to headquarters for audit and review. Secured leads as a result of advertising and outsourcing. Stayed apprised of the secondary mortgage market, non-prime products and knowledge pertinent to credit underwriting and administration.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Business/Managerial Economics