Xander Munro Email & Phone Number

Washington, District Of Columbia, United States

• Facilitate comprehensive hardware upgrades for 6,000 employees, ensuring efficient data backup and system migration utilizing OneDrive and Zscaler VPN.• Streamline user support and issue resolution, leveraging Bomgar and Active Directory to manage access and maintain network security across multiple offices.• Optimize HP laptop deployment procedures and develop detailed documentation to enhance operational efficiency for the team and standardize the upgrade process for all employees.

Denver, Colorado, United States

• Administered user lifecycle processes and system access for 2,500 employees, ensuring timely support for a large employee base while prioritizing C-suite on-call support using Zammad ticketing and Kaseya remote tool.• Participated in the management and troubleshooting of Microsoft 365, Azure AD, and Cisco VPN, while ensuring multi-factor authentication compliance.• Maintained company asset tracking and control through Dell Kace, Jamf, Microsoft Intune, and Apple MDM.• Enhanced network performance and audiovisual capabilities by replacing Meraki access points and collaborating with external vendor for VTC system upgrade.

Anaheim, California, United States

• Administered comprehensive support for 300 employees including executives using SysAid tickets, ensuring efficient on-site troubleshooting and remote support using Kaseya remote tools.• Maintained and configured key systems including Microsoft 365, Azure AD, Microsoft Intune, and Google Workspaces, while upholding MFA compliance.• Oversaw user account lifecycle and systems access, effectively coordinated with vendors, and tracked company assets.

Los Angeles, California, United States

• Supported domain migration for 3,000 users including C-suite staff, ensuring efficient transition and effective problem resolution through ServiceNow tickets.• Provided technical assistance using Kaseya remote tools, within a Windows 10 and Microsoft 365 environment, including Mobile Device Management (MDM) and CrashPlan user backup systems.• Contributed to a successful Microsoft Teams migration, facilitating improved company-wide communication and collaboration.

Santa Monica, California, United States

• Delivered comprehensive technical support, including user lifecycle and system access assistance, for a diverse workforce of 2,500 city employees by effectively managing Active Directory, Bomgar, using SysAid tickets.• Coordinated deployment of software and operating systems across an extensive array of Windows 10/Microsoft 365 and Apple devices via LANDesk Ivanti.• Handled large-scale laptop warranty project with multiple vendors and contributed to the maintenance of an up-to-date team knowledgebase on SharePoint.

Los Angeles, California, United States

• Supported deployment of Windows 10 and Office 2016 via manual and remote software push at corporate HQ including C-suite and senior directors.• Ensured smooth transition for over 5000 users across 8600 devices, helping the team to meet an aggressive schedule.• Assisted in Blackberry MDM to Good mobile device migration, providing system access support through Active Directory and ServiceNow tickets.

Los Angeles, California, United States

• Administered user account lifecycle and system permissions for an employee base of 90,000 through Active Directory and Okta single sign-on solutions.• Conducted comprehensive technical support tracking issues in IBM Maximo/SCCD, including troubleshooting of operating systems, office software, and remote connectivity tools.• Imaged and managed Dell, Lenovo, HP laptops, Surface, deployed and managed iOS and Android devices using Maas360 MDM.

Torrance, California

• Administered user lifecycle processes and maintained up-to-date systems access for over 500 users; supported the CEO and senior finance staff.• Ensured efficient workflow through the utilization of Active Directory and the resolution of ConnectWise tickets.• Participated in IT systems integration during mergers and acquisitions by assisting with domain and email migrations.• Documented procedures in ITGlue, and supporting LifeSize video conferencing solutions; deployed and managed iOS devices using MaaS360 MDM.

Santa Monica, California, United States

• Administered user lifecycle and system access for over 250 accounts across the company.• Ensured secure and efficient operation through Active Directory and Track-It/Samanage tickets.• Provided support for major event operations, including system imaging and troubleshooting for Windows 7 and Office 2010 platforms.

Los Angeles, California, United States

• Administered Active Directory and Exchange 2010, ensuring efficient system access and user account management for a global user base exceeding 1500 individuals.• Conducted comprehensive support for a diverse range of devices and software, including Dell, iOS, Android, Blackberry, Mac, Norton Ghost imaging, and Cisco AnyConnect VPN, enhancing operational efficiency and user satisfaction.• Executed a significant end-of-life hardware replacement initiative, successfully updating over 100 desktops and laptops, and oversaw a collaborative printer/print server upgrade project across multiple offices, maintaining staff uptime, including senior directors and C-suite executives.

Los Angeles, California, United States

• Delivered comprehensive IT support, managing systems access for over 2600 users through Active Directory and resolving a broad range of hardware and software issues, including Office suite and various mobile platforms.• Played a key role in addressing and mitigating a major virus outbreak, ensuring organizational security and continuity through effective response strategies.• Contributed to domain migration and asset standardization efforts during a critical organizational merger, ensuring smooth transition and systems integration.

Associate'S Degree, Emergency Management

(Partial course credits) Trained in detection & protection dealing with aftereffects of a chemical, nuclear, or biological attack. Also.

Vocational Certificate, Information Technology

Studied hardware/software specifics of the Information Technology field at the trade school there. Worked on becoming familiar.