Sheila Compton Email & Phone Number

Analyze and translate clients’ freight contracts from contractual language to sequel code and enter them into a proprietary system so that freight bills will systematically audit per the contracts. Maintain client rating profiles: make updates and additions to the rates, review probills for rating issues, perform systematic troubleshooting to resolve the rating issues, and perform post audits on freight payments to ensure accuracy in rating. Assist IT developers in development of language needed in the client profiles for auto-rating, and also work with EDI, Customer Service, Data Entry, and Rates teams to ensure carrier invoices will be audited efficiently and correctly. Proactively communicate with clients and carriers to streamline processes, resolve rating issues, and correct billing and contract discrepancies.Assigned as Rates Lead to work collaboratively as part of Implementation Team to ensure goals were achieved with new client startup; participated in weekly calls with clients and carriers to detail processes and procedures, initiated original rating profiles with client’s existing contracts and created client SOP; rectified issues with existing rates to be translated into company rating engine.

Resolved balance due invoices (minimum of 400 per week), which required evaluation of client-specific rates, contracts, tariffs, and addendums to determine validity of balance dues, then processed or denied them based on findings. Processed invoices that required manual audit on a weekly basis to maintain client’s invoice production within a 7 day window. Maintained national fuel surcharge schedules specific to clients and their carriers so that it would be applied properly to probills. Worked closely with rates department team members to achieve and maintain effective processes, which included the creation of a department training manual and being responsible for training both new contract business analysts and rates specialists. Created and maintained client-specific SOPs detailing specific procedures and processes on a per-carrier basis.

Charlotte, North Carolina

Analyzed and interpreted logistics contracts.Performed post audit review on freight payments to ensure accuracy.Worked closely with new carriers to ensure goals of implementation were achieved, to detail procedures for freight payment purposes, to streamline processes, and to resolve issues.Created process for documenting and paying detention charges for collect carriers.Trained distribution center managers on freight payment processes, and trained new employees.Developed and maintained SOPs detailing specific procedures and processes, as well as created and interpreted reports.Researched and managed the most cost-effective method to deliver product to the company distribution center.Tracked shipments from pickup to delivery, and worked closely with carriers to achieve on-time pickup and delivery of company product.Exhibited excellent customer service skills while performing in a Call In Center for Oracle Transportation Management System.Assisted vendors to ensure accurate information populated into Oracle Transportation Management System for routing purposes.

Was responsible for hiring, training, and managing employees, which included scheduling.Handled and was accountable for store cash.Received and processed new merchandise Traveled and provided additional coverage to other store locations as needed. Rotated merchandise displays and ad sets.Demonstrated excellent customer service skills while handling customer complaints and providing other customer assistance.

Trained and supervised a fifteen-member team, was accountable for store cash, and was the on-call manager for store emergencies. Managed and implemented store displays and ad sets.Expressed excellent customer service skills while handling customer complaints and assisting with customer shopping.Was responsible for receiving and processing merchandise.Handled tuxedo rentals within store, which included advertising, customer service, obtaining customer measurements, ordering tuxedos from rental company, contacting customers for pickup, resolving handling issues, inspecting and returning tuxedos to rental company.