Sheila Conway Email and Phone Number
Sheila Conway work email
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Sheila Conway personal email
Sheila Conway is a Global Records and Information Analyst at Sherwin-Williams at Sherwin-Williams. They possess expertise in customer service, microsoft word, teamwork, microsoft office, event planning and 10 more skills.
Sherwin-Williams
View- Website:
- sherwin-williams.com
- Employees:
- 34801
-
Global Records And Information AnalystSherwin-Williams Oct 2021 - PresentCleveland, Ohio, United StatesAssisted in maintaining company Records and Records Programs.• Conducted audits and reviews of five offsite storage inventories and plants, nationally and internationally, to maintain company compliance and reduce storage spend. • Performed data migrations and maintenance using third party vendor software solutions; Versatile Enterprise and Access Information Management.• Created a Records Management SharePoint Site to provide users with information and guidance needed to handle Records correctly and efficiently.• Streamlined a manual data process and reduced work effort by ten days, creating time for more valuable initiatives.• Partnered with the EMEAI region to facilitate records training and awareness as part of bigger initiative to train all employees in the company.
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Global Itsm Analyst Professional ApprenticeSherwin-Williams May 2019 - PresentCleveland/Akron, Ohio AreaAdminister and support BMC Remedy ITSM for Sherwin-Williams employees.• Assisted IT teams in implementing Remedy ITSM to continuously improve incident resolution. • Actively created and updated documentation to enhance team productivity.• Collaborated with BMC Remedy developers to troubleshoot and document system issues.• Ramped up and trained new team members on Remedy ITSM procedures and fundamentals.• Facilitated weekly operations meetings to maximize team efficiency.
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It Global Support Services Professional ApprenticeSherwin-Williams Nov 2017 - May 2019Cleveland/Akron, Ohio AreaProvide first line technical support to Sherwin-Williams employees ranging from computer lock out, password protection, hardware, software and other computer issues. • Escalated tickets to correct teams using Remedy ticketing/documentation program.• Collaborated with Global Service team to assist with troubleshooting and technical support. • Researched possible solutions quickly to provide timely customer service to end user.• Produced daily team metrics with raw data and Cisco Unity Console for IT managers.
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Customer Support RepresentativeAmerican Greetings 2015 - 2017Brooklyn, OhMaintained customer relationships by providing customer care to members of all sites owned and operated by AGInteractive.• Demonstrated mastery of customer phone script within 2-week time frame, taking on additional roles within 6 months of being hired.• Maintained expert level knowledge of 3 brand websites providing first contact resolution and technical support.• Consistently exceeded departmental Service Level Agreement (SLA) by taking up to 90 phone calls a day, or sending up to 250 e-mails a day, minimizing customer hold time.• Worked with team members and leadership team to resolve customer contacts within promised 48-hour contact. -
Hostess/ Server/ BartenderSb Eighty One Jan 2011 - Jun 2012Westlake, Oh
Sheila Conway Skills
Sheila Conway Education Details
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Magna Cum Laude -
Bachelor Of Arts (B.A.) In Sociology With A Minor In Psychology
Frequently Asked Questions about Sheila Conway
What company does Sheila Conway work for?
Sheila Conway works for Sherwin-Williams
What is Sheila Conway's role at the current company?
Sheila Conway's current role is Global Records and Information Analyst at Sherwin-Williams.
What is Sheila Conway's email address?
Sheila Conway's email address is sh****@****dcu.org
What schools did Sheila Conway attend?
Sheila Conway attended Cuyahoga Community College, Cleveland State University, Marquette University, Magnificat High School.
What are some of Sheila Conway's interests?
Sheila Conway has interest in Social Services, Children, Environment, Education, Arts And Culture.
What skills is Sheila Conway known for?
Sheila Conway has skills like Customer Service, Microsoft Word, Teamwork, Microsoft Office, Event Planning, Leadership, Public Speaking, Powerpoint, Research, Sales, Restaurants, Microsoft Excel.
Who are Sheila Conway's colleagues?
Sheila Conway's colleagues are Chuck Small, Nadia Lukyanovich, Joesph Scott, Zach Vice, Darren Decker, Coby Lasater, Emily Marsh.
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