Sheila Dean Email and Phone Number

• Manages the relationship with the group once the group has contracted with the company and assure the execution is flawless. • Review sales contracts and understand group requirements in regards to: room block, cut-off date, special concessions, attrition clauses and meeting space requirements. • Verify billing information submitted at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. • Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. • Act as a liaison between the guest and support departments to ensure complete guest satisfaction with-in all areas of the properties. • Conducts and/or participates in meetings such as: Site Inspections, Planning Meetings, Department Meetings, BEO Meetings, Pre and Post conference meetings. • Work with third party companies such as exposition and decor companies on client’s behalf to be sure client’s needs are met. • Partner with Banquet Operations team to ensure room sets are correct and events are executed as expected by clients and communicated through BEO’s. • Maintain detailed files, records and accurate recording of information in Delphi in regards to correspondence with clients as well as forecasting and consumption. • Create and Distribute within established time frame, correspondence and paperwork to include but not limited to, BEO’s and Group Resume’s. • Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business.

• Assisting and managing events• Managing employees• Managed and developed a team of roughly 30 associates (Banquet Staff and Event Technology Staff) by utilizing and teaching Marriott Basics• Responsible for Event Satisfaction Scores(ESS) as they relate to operations; not only have they increased significantly over the past 2 years (< 10%) our Customer Event Satisfaction Scores as they relate to events as well as being significantly above our brand and region• Responsible for overall operations of the conference center• Assisted in the Rebuilding and unification of the banquet team; receiving a 92% Associate Satisfaction Score two years in a row (increase of 25% year over

• Developed and retain new client relationships while reconnecting with existing clients• Managed events from inception through execution• Responsible for weekly scheduling• Built networking relationships within the industry• Developed a client database of past, current, future and lost business opportunities to further grow our business

• Answer inquiries regarding as they relate to the School of Design• Date processing/maintaining student records• Assist with the coordination and planning of special events