Sheila Rossi, Mha Email and Phone Number
Early childhood hospitalizations sparked a fascination with medicine, leading me on a operational excellence and data-driven path in healthcare! My career began with an innovative, integrated delivery network (IDN) in upstate New York where I learned about and contributed to the strategic planning and operational enhancements for the IDN's hospital, ambulatory, and long-term care service lines. I had the opportunity to manage the operations of a preferred provider organization jointly formed by the IDN and the regional healthcare insurer; an innovative concept that was trialed long before value-based care models.Despite my love for upstate New York, I transitioned to the Philadelphia area to be closer to family and found a new career in patient safety. During my tenure with a patient safety organization, I gained many skills including client management, data analysis, program development and management, leading cross-functional teams, strategic planning, product development, and contract management. My strengths include being a detailed healthcare leader with a proven ability to translate client needs into impactful product strategies. I excel at building relationships, gathering valuable feedback, and leading cross-functional teams. Combining strong analytical skills with data-driven decision-making, I ensure products align with market needs and deliver measurable results. My clear communication and persuasive writing effectively articulate complex concepts, securing stakeholder buy-in for innovative solutions.When I am not focused on making healthcare better, I dabble in relieving stress with indoor cycling, saving the world through animal adoptions, feeding the wild bird population, quoting Saturday Night Live skits, and making memories through playing (former band nerd - I admit it) and incorporating music into all aspects of life.
Phoenixville Free Clinic
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Director Of Volunteer ServicesPhoenixville Free Clinic 2024 - PresentPhoenixville, Pennsylvania, Us
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Program Director, Patient Safety OrganizationEcri Apr 2020 - Feb 2024Plymouth Meeting, Pennsylvania, UsStrategic Planning and Program Growth• Managed patient safety program with over 1,800 healthcare organization clients and 100 contracted healthcare entities, improving patient safety for our clients and their patients. • Led 5% annual growth in PSO revenue for four years, exceeding expectations and growing annual revenue to $6 million. • Developed annual strategic plan, defining initiatives with key performance indicators, budget, barriers, and competitive analysis.• Collaborated with sales team to identify new growth opportunities, negotiating pricing and statements of work to gain business and meet client needs. Client Engagement and Retention• Accomplished 95% client retention rate through relationship building and value-driven product development.• Translated customer requirements into actionable product roadmaps, ensuring alignment with product vision and business objectives.• Problem-solved client issues with client escalation process, engaging members of various departments to resolve client concerns.Product Management• Managed strategic roadmap to accelerate IT initiatives. prioritizing most critical product enhancements to deliver client value.• Project managed improvements to PSO client interfaces using Jira, Confluence, and Agile project management methodology. • Developed competitively priced alternative to standard PSO product to increase sales and meet the needs of an increasingly diversified client base.Client Contracting• Managed client contracts, maintaining consistent statements of work allowing for variation based on client-specific deliverables.• Streamlined client pricing model, ensuring price competitiveness with profitable margin.Healthcare Industry Expertise• Demonstrated strong understanding of the changing healthcare delivery models and industry restructuring, actively seeking insights to inform product development.• Extensive knowledge of legal frameworks governing patient safety organizations. -
Program Manager, Patient Safety OrganizationEcri Mar 2018 - Apr 2020Plymouth Meeting, Pennsylvania, Us
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Senior Analyst/ConsultantEcri Mar 2008 - Apr 2020Plymouth Meeting, Pennsylvania, Us
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Director Of Business Development And AnalysisThompson Health 2000 - 2008Canandaigua, New York, UsStrategic Planning, data analysis, project management, patient satisfaction survey analysis -
Director Of OperationsThompson Health 1995 - 2000Canandaigua, New York, Us
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Technology Project DirectorRochester Regional Hospital Association 1994 - 1995
Sheila Rossi, Mha Education Details
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The George Washington UniversityAcute Care Operations -
University Of RochesterHealth Administration
Frequently Asked Questions about Sheila Rossi, Mha
What company does Sheila Rossi, Mha work for?
Sheila Rossi, Mha works for Phoenixville Free Clinic
What is Sheila Rossi, Mha's role at the current company?
Sheila Rossi, Mha's current role is Experienced Healthcare Program/Project Leader | Detail and data-oriented | Innovative | Collaborative.
What schools did Sheila Rossi, Mha attend?
Sheila Rossi, Mha attended The George Washington University, University Of Rochester.
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