Service-oriented, I am a highly educated professional in the banking industry with a Bachelor’s degree in Commerce Finance and a Master’s degree in Business Administration. I have more than 9 years of experience in customer service, marketing, and client engagement, in addition to 4 years of operations support, including projects involving the automation and digitization of processes within credit risk and account management departments. With a natural knack for building relationships, I was involved in re-shaping customer experience at JamiiBora Bank, that not only retained clients but also boosted new client numbers. I surpassed set targets and was recognized by key bank personnel for my effective marketing skills.A competent, dependent, reliable individual with budding skills in project management where I have followed processes from end-to-end and collaboratively deliver timely while effectively managing challenges, problem-solving and managing tasks.