Sheila Rouse Email & Phone Number

Philadelphia, Pennsylvania, United States

Manage multiple IT projects to modernize systems.

Greater Philadelphia Area

• Assigned: City of Philadelphia - DHSManaged multiple DHS IT projects to modernize existing systems in support of Child Welfare Placement Services and Family Prevention Services for children and families.
• Collaborated with client/end users, stakeholders, leaders, service providers, software engineering & design, quality assurance, operations, vendors, and implementation to define vision.
• Researched and analyzed existing systems, processes, and information to understand client/end… Show more Assigned: City of Philadelphia - DHSManaged multiple DHS IT projects to modernize existing systems in support of.
• Researched and analyzed existing systems, processes, and information to understand client/end users' business workflows in collaboration with team. Used Visio to diagram existing cross-functional workflows. Elicited.
• Created proof of concept wireframes/mockups to demonstrate proposed client/end users' system workflows in collaboration with team. Reviewed with client/end users, leaders, and other stakeholders for feedback and changes.
• Elicited and defined user stories/requirement specifications, product backlog to meet business and technical needs.

Glenside Greater Philadelphia Area

• Managed multiple projects working with customers, design, software engineering, testing, operations, vendor and implementation to deliver enhancements to services and systems. Managed conflicts, customer expectations.
• Managed multiple projects working with customers, design, software engineering, testing, operations, vendor and implementation to deliver enhancements to services and systems. Managed conflicts, customer expectations.
• Researched, analyzed, defined and enhanced requirements (User Stories, Use cases) in Rally or Jira to meet business and technical needs. Selected stories for Sprints. Used Visio to diagram requirement artifacts (AS-IS.

Greater Philadelphia Area

• Managed multiple iterative system implementations in collaboration with operations, requirements (Agile user stories acceptance criteria in Rally), systems engineering (TDD), testing, CTI vendor, and stakeholders o.
• Managed multiple iterative system implementations in collaboration with operations, requirements (Agile user stories acceptance criteria in Rally), systems engineering (TDD), testing, CTI vendor, and stakeholders o.
• Supported managers and directors in defining, performing, monitoring and controlling project management activities and implementing over 120 telecommunication service and system program releases and trials per year..

Greater Philadelphia Area

• Collaborated with Sales Operations, Division Sales teams/users, and Finance to define requirements, implementing initial enhanced phase of Salesforce.com/ configuration price quote in trial region.
• Collaborated with business stakeholders, operations, product, and systems engineering teams, defining business requirements for telecommunication services for Small to Mid-sized Businesses (SMB).
• Managed creation of requirements for other business voice products and features, reviewing… Show more
• Managed creation of requirements for other business voice products and features, reviewing requirements with stakeholders to obtain feedback and approval. Met project management activities on time and within budget..

Greater Philadelphia Area

• Developed business / functional requirements for new system enhancements and prototype. Clients included: Comcast, Independence Blue Cross (IBC), Merck & CO, and Refinery / Philadelphia Parking Authority.
• Interviewed Business Services stakeholders, gathering functional requirements for Comcast SMB voice products (C2C).
• Created interface requirement specifications for new web-based workflow management system by interviewing Independence Blue Cross stakeholders, users and… Show more Developed business / functional requirements for new.
• Created interface requirement specifications for new web-based workflow management system by interviewing Independence Blue Cross stakeholders, users and developers. Analyzed existing claim adjustment processes to.
• Interviewed Merck team / stakeholders, determining and developing software requirements for new customer master system with 40 internal and external data sources (Lionbridge).
• Reviewed Refinery request for information (RFI) for web solutions from customers (Philadelphia Parking Authority) and participated in proposal development. Show less

Washington D.C. Metro Area

• Managed projects, customer expectations, conflicts, issues and risks. Created and maintained project plans and facilitated end of phase reviews.
• Interviewed customers to develop concepts for Statement of Need (SON) to present to the Project Activation Committee (PAC) for approval.
• Analyzed customers’ existing processes to attain software requirements for web based solutions and system enhancements. Investigated vendor products for web based solutions.
• Created feasibility and… Show more
• Created feasibility and cost analysis studies for projects that required changes to existing processes. Provided recommendations.
• Created Project Management Plans (PMP), project schedules, and presented to PAC for approval. Completed project initiation documents to initiate projects with Operations. Assisted Operations to complete Product Support.

Vienna, VA

• Created and managed detail project plans for proposals and business cases. Conducted weekly status meetings to assure proposals/business cases were progressing and department objectives were met.
• Managed proposal/business case project issues and risks by participating in solution negotiations with senior management and other business lines. Produced high-level status reports for management and executives.
• Analyzed and evaluated proposals/business case projects requesting capital… Show more
• Analyzed and evaluated proposals/business case projects requesting capital funding, resources to support products, network & IT resources. Requested clarification from project managers and stakeholders to identify.
• Analyzed end user requirements for implementation and customization of Siebel into C&W’s ordering and billing processes.
• Worked with Business Systems Development, IT Finance, and Controller to ensure business cases returned a positive NPV and IRR; reviewed strength and accuracy of financial model. Ensured funding requests were consistent.

Herndon, Vienna, Fairfax & Reston VA

• TEOCO AND TELIGENT, Senior Requirements Systems Analyst, IT and Telecom Solutions
• QWEST / CENTURYLINK, Senior Systems Analyst, Product Implementation Management
• CABLE & WIRELESS, Product Manager, Alternate Channels Marketing, Programmer Analyst IT, Application Programmer, IT
• AT&T, Business Analyst / Systems Testing, IT