Sheila Rouse Email & Phone Number

Glenside, Pa, Us

Philadelphia, Pennsylvania, United States

Manage multiple IT projects to modernize systems.

Greater Philadelphia Area

Assigned: City of Philadelphia - DHSManaged multiple DHS IT projects to modernize existing systems in support of Child Welfare Placement Services and Family Prevention Services for children and families.• Collaborated with client/end users, stakeholders, leaders, service providers, software engineering & design, quality assurance, operations, vendors, and implementation to define vision.• Researched and analyzed existing systems, processes, and information to understand client/end… Show more Assigned: City of Philadelphia - DHSManaged multiple DHS IT projects to modernize existing systems in support of Child Welfare Placement Services and Family Prevention Services for children and families.• Collaborated with client/end users, stakeholders, leaders, service providers, software engineering & design, quality assurance, operations, vendors, and implementation to define vision.• Researched and analyzed existing systems, processes, and information to understand client/end users' business workflows in collaboration with team. Used Visio to diagram existing cross-functional workflows. Elicited information from client/end users/stakeholders to diagram proposed workflows.• Created proof of concept wireframes/mockups to demonstrate proposed client/end users' system workflows in collaboration with team. Reviewed with client/end users, leaders, and other stakeholders for feedback and changes.• Elicited and defined user stories/requirement specifications, product backlog to meet business and technical needs.• Introduced user stories/requirements to development team and negotiated changes with development and client/end users. Added acceptance criteria to user stories/requirements.• Continuously refined user stories/requirements and updated acceptance criteria with team. Collaborated with development team to estimate and prioritize delivery timeframe.• Managed conflicts, customer expectations, issues, and risks.• Met with Scrum/Development teams daily or weekly for progress, Sprint or Release reviews and Retrospectives at the end of development cycle. Performed UAT.• Demonstrated product/system to client/end users for feedback and changes.• Created training documents and conducted training. Show less

Glenside Greater Philadelphia Area

• Managed multiple projects working with customers, design, software engineering, testing, operations, vendor and implementation to deliver enhancements to services and systems. Managed conflicts, customer expectations, issues and risks. Collaborated with cross-functional team to create Project Management Plans (PMP), project schedules, and maintained plans/schedules using MS Project and Office. Met with Scrum teams daily for progress, Sprint reviews/demos, and Retrospectives at end of… Show more • Managed multiple projects working with customers, design, software engineering, testing, operations, vendor and implementation to deliver enhancements to services and systems. Managed conflicts, customer expectations, issues and risks. Collaborated with cross-functional team to create Project Management Plans (PMP), project schedules, and maintained plans/schedules using MS Project and Office. Met with Scrum teams daily for progress, Sprint reviews/demos, and Retrospectives at end of development Sprints. • Researched, analyzed, defined and enhanced requirements (User Stories, Use cases) in Rally or Jira to meet business and technical needs. Selected stories for Sprints. Used Visio to diagram requirement artifacts (AS-IS and TO-BE processes, Use cases). Show less

Greater Philadelphia Area

• Managed multiple iterative system implementations in collaboration with operations, requirements (Agile user stories acceptance criteria in Rally), systems engineering (TDD), testing, CTI vendor, and stakeholders o Delivered system integration efficiencies and cost savings / several headcount reductions per division by saving 1.7K care agents up to 2 minutes per customer call through new service assurance system and computer telephony integration (CTI) implementations – via Product… Show more • Managed multiple iterative system implementations in collaboration with operations, requirements (Agile user stories acceptance criteria in Rally), systems engineering (TDD), testing, CTI vendor, and stakeholders o Delivered system integration efficiencies and cost savings / several headcount reductions per division by saving 1.7K care agents up to 2 minutes per customer call through new service assurance system and computer telephony integration (CTI) implementations – via Product Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Review/Demos and Retrospective meetings. • Supported managers and directors in defining, performing, monitoring and controlling project management activities and implementing over 120 telecommunication service and system program releases and trials per year. Show less

Greater Philadelphia Area

• Collaborated with Sales Operations, Division Sales teams/users, and Finance to define requirements, implementing initial enhanced phase of Salesforce.com/ configuration price quote in trial region.• Collaborated with business stakeholders, operations, product, and systems engineering teams, defining business requirements for telecommunication services for Small to Mid-sized Businesses (SMB).• Managed creation of requirements for other business voice products and features, reviewing… Show more • Collaborated with Sales Operations, Division Sales teams/users, and Finance to define requirements, implementing initial enhanced phase of Salesforce.com/ configuration price quote in trial region.• Collaborated with business stakeholders, operations, product, and systems engineering teams, defining business requirements for telecommunication services for Small to Mid-sized Businesses (SMB).• Managed creation of requirements for other business voice products and features, reviewing requirements with stakeholders to obtain feedback and approval. Met project management activities on time and within budget. Show less

Greater Philadelphia Area

Developed business / functional requirements for new system enhancements and prototype. Clients included: Comcast, Independence Blue Cross (IBC), Merck & CO, and Refinery / Philadelphia Parking Authority.• Interviewed Business Services stakeholders, gathering functional requirements for Comcast SMB voice products (C2C). • Created interface requirement specifications for new web-based workflow management system by interviewing Independence Blue Cross stakeholders, users and… Show more Developed business / functional requirements for new system enhancements and prototype. Clients included: Comcast, Independence Blue Cross (IBC), Merck & CO, and Refinery / Philadelphia Parking Authority.• Interviewed Business Services stakeholders, gathering functional requirements for Comcast SMB voice products (C2C). • Created interface requirement specifications for new web-based workflow management system by interviewing Independence Blue Cross stakeholders, users and developers. Analyzed existing claim adjustment processes to develop process flows and use case diagrams. Met with stakeholders weekly to review solution and gather feedback (Anexinet). • Interviewed Merck team / stakeholders, determining and developing software requirements for new customer master system with 40 internal and external data sources (Lionbridge).• Reviewed Refinery request for information (RFI) for web solutions from customers (Philadelphia Parking Authority) and participated in proposal development. Show less

Washington D.C. Metro Area

• Managed projects, customer expectations, conflicts, issues and risks. Created and maintained project plans and facilitated end of phase reviews.• Interviewed customers to develop concepts for Statement of Need (SON) to present to the Project Activation Committee (PAC) for approval.• Analyzed customers’ existing processes to attain software requirements for web based solutions and system enhancements. Investigated vendor products for web based solutions. • Created feasibility and… Show more • Managed projects, customer expectations, conflicts, issues and risks. Created and maintained project plans and facilitated end of phase reviews.• Interviewed customers to develop concepts for Statement of Need (SON) to present to the Project Activation Committee (PAC) for approval.• Analyzed customers’ existing processes to attain software requirements for web based solutions and system enhancements. Investigated vendor products for web based solutions. • Created feasibility and cost analysis studies for projects that required changes to existing processes. Provided recommendations. • Created Project Management Plans (PMP), project schedules, and presented to PAC for approval. Completed project initiation documents to initiate projects with Operations. Assisted Operations to complete Product Support Plans (PSP).• Interviewed customers to develop and document functional requirements. Developed current and proposed process-flows using Visio and UML iterative approach. Reviewed requirements with customers, Development, Operations, Testing, and management to obtain feedback and approval. Communicated SRS changes and updates.• Prepared bi-weekly project status reports to present at status meetings. Prepared new product proposals for customers and management and made recommendations. Assisted in User Acceptance Testing. Provided product support after implementation. Show less

Vienna, Va

• Created and managed detail project plans for proposals and business cases. Conducted weekly status meetings to assure proposals/business cases were progressing and department objectives were met. • Managed proposal/business case project issues and risks by participating in solution negotiations with senior management and other business lines. Produced high-level status reports for management and executives.• Analyzed and evaluated proposals/business case projects requesting capital… Show more • Created and managed detail project plans for proposals and business cases. Conducted weekly status meetings to assure proposals/business cases were progressing and department objectives were met. • Managed proposal/business case project issues and risks by participating in solution negotiations with senior management and other business lines. Produced high-level status reports for management and executives.• Analyzed and evaluated proposals/business case projects requesting capital funding, resources to support products, network & IT resources. Requested clarification from project managers and stakeholders to identify potential risks.• Analyzed end user requirements for implementation and customization of Siebel into C&W’s ordering and billing processes. • Worked with Business Systems Development, IT Finance, and Controller to ensure business cases returned a positive NPV and IRR; reviewed strength and accuracy of financial model. Ensured funding requests were consistent with fiscal year budgets.• Provided fiscal year budget reporting for Business Systems Development projects. • Managed reviews of proposals and business cases with Strategic Architecture and Business Systems Development to insure validity of technical solution, costs, resource requirements, planning and interdependencies.• Performed quality control assessments prior to proposal and business case submissions to Capital Authorization Board (CAB). Assessments included validation of: fit with strategic objectives, cost justification, project deliverables, business benefits (savings in operational cost and capital), and ensured project milestone dates fell within development scope.• Provided recommendations to improve proposals and business cases based on case analysis and previously approved cases.• Wrote business case summaries for executives to review during bi-weekly CAB meetings. Show less

Herndon, Vienna, Fairfax & Reston Va

• TEOCO AND TELIGENT, Senior Requirements Systems Analyst, IT and Telecom Solutions • QWEST / CENTURYLINK, Senior Systems Analyst, Product Implementation Management• CABLE & WIRELESS, Product Manager, Alternate Channels Marketing, Programmer Analyst IT, Application Programmer, IT• AT&T, Business Analyst / Systems Testing, IT