• Responsible for multiple steps in the process of implementing new and renewal business•Facilitate and attend internal strategy meetings to provide support as needed for functional electronic enrollments processes•Utilize various enrollment software systems, Selerix, Employee Navigator, Ease•Document issues which are found during build and enrollment phases and provide said documentation to internal and external teams for best course of action•Review and analyze implementation material to create new electronic build structures on systems such as Employee Navigator and Ease •Designed case build documentation in Microsoft Word and Adobe formats•Instrumental in the onboarding of state of the art EDI file validation and transformation tool that saved the company $1,000,0000 annually • Create and track workflows and reports through SharePoint •Lead enrollment software trainer; trained users and agents in use of various enrollment systems.

•Electronic Case Coordinator for electronic based voluntary and core benefits enrollments. •Create documentation, evaluates risks, prepares training documentation. •Conduct preferred vendor system demos as needed for training of agents/enrollments firms to complete successful electronic enrollments. •Provide analysis and system reports upon completion of enrollment. •Understands XML file formats, Amemb15 formats and cvs flat file formats.

Training and Quality- Corporate trainer for Customer Service for Workplace Voluntary Benefits as well Group/TPA based products. Created customer service related material as well a system requirements documentation for the AS400 system mainframe. Supplied written materials for corporate communications.

Created and maintained group set up documentations for group medical benefits administered by a TPA. Tested and documented mainframe systems as well as completed system updates for year end processing and system migration initiatives.