Strengthened relationships with account executives and client sponsors through effective account management. Monitored P&L contribution, spend oversight, and account governance; developed solutions for clients requiring in-depth knowledge of service offerings. Promoted to director within the first year, strategically aligned resources cross-functionally to support new business while providing excellent service.● Created focused account plans for strategic accounts resulting in $825k growth, including subsidiaries and international markets. ● Directed activities resulting in expansion for largest client; engaged client sponsor and senior leaders with proposal for new business and gain share opportunities. ● Reduced operating cost by developing new shared delivery model for low volume accounts. Managed model from inception to implementation resulting in $2.1M annualized cost savings. ● Managed on boarding timeline and implementation of accounts inclusive of program pricing; accountable for meeting strict deadlines while managing budget and resources for client delivery.

Fostered client partnerships and internal relationships as key liaison for (MSP) Managed Service Provider accounts. Restored trust in client and supply base relationships by partnering with (VMS) Vendor Management Systems, presenting new models at client sites and improving analytics. Managed bill rates, invoicing and accounts receivable functions with strong spend oversight to promote better account management. Partnered with client, operations and legal to approve requirements and proposals during contract negotiations.● Successfully built new financial operations team servicing 50+ clients, 500+ suppliers, and $4B in annual supplier/vendor payroll.● Led implementation of over 30 clients’ back office systems resulting in $450k savings in Y1.● Created new ticket resolution process; reduced compliance risk and issue related cases by 38%.● Identified risk in aging accounts resulting in over $3M recovery in outstanding receivables.● Implemented new process for largest client to reduce financial risk of overpayment and loss revenue. New process eliminated ~$400k potential loss within the first year.

Managed collaboration of operational and expense data for all budgets, forecasts, pricing proposals, and description of services. Partnered with clients regarding key performance indicators (KPIs); including service level agreements (SLA’s), productivity, quality, and cost metrics. Strategically aligned cross-functional teams on staffing needs, client profitability, and operational goals as compared to budget. Promoted to AVP, facilitated monthly review of financial and operational results as related to plan, forecast, and strategic goal alignment to the executive team.● Led senior analyst team in the development of automated solution for financial metrics driven by company merger across multiple sites and countries.● Approved expense management, premium-related billing and disbursements, pricing initiatives, and resource planning through business case scenarios, as well as forecasting and budget process ($120M+) during multiple versions throughout the fiscal year.● Partnered with senior leaders and their respective teams on post-merger integration activities and transformational initiatives involving Finance, Operations, Product Management, and IT.● Designed staffing models utilizing volumes and productivity, forecasted resource requirements and expense for all lines of business as compared to plan.● Executed all phases of new audit process including team creation, planning, substantive testing, financial analysis, and automation; Recovered $1M+ in tax penalties during first 6 months utilizing new process.● Designed time and motion studies to identify optimization opportunities and increased efficiency.● Partnered with clients, account management, and off-shore vendors to develop business process offshoring (BPO) forecast, resource requirements, and cost savings.

• Led multiple integration projects that resulted in automated inventory solutions and consolidated accounting functions.• Worked as a liaison between IT and Product lines.• Developed training curriculum for new product lines and delivered on-site support.• Partnered with various product lines to manage the automation of the month end accounting close functions.