Sheila Bowman Email & Phone Number

Fairfax, Virginia, United States

Fairfax, Virginia

Fairfax, VA

• Responsible for assisting member’s with membership sales-onboarding, membership renewals, certification sales/renewals, membership roster updates, and online education sales.Works within the customer service team to.
• Makes Outbound calls to renew memberships, certifications and new member onboarding
• Receives inbound calls to resolve various membership requests.
• Demonstrate product knowledge in all areas
• Makes recommendations to members of the various solutions/products the association offers.
• Actively co-maintains member records for the United States along with the Customer Service team.

Leesburg, VA

*Part-time-Front end manager*Managed 23 cashiers, baggers, outside loaders and all staff in departments open until closing*Ran closing reports for Western Union, Money orders, Registers, deposits,clerical administrative work related to customer service*Inform staff of policies and policy changes*Ensure that the store runs smoothly and that other workers.

Ashburn, VA

Act as lead for first level technical support for clients’ end users, via phone, chat, email and web. Responsibilities include monthly QA of teammate cases for accuracy, taking care of case management when the manager is not available, processing orders, preparing correspondence, and diagnosing technical issues experienced by users. Having a thorough grasp.

Manage projects beginning to end regarding circuit installations ensuring on time delivery of service to customer site. Verify information sent in by sales with clients; start order process for provisioning to the LEC. Give weekly status updatesto customer, sales, and manager. Order types included site migrations, major equipment upgrades, and equipment.

Perform provisioning activities for the MCI switched access and VOIP networks.Maintain trunk group utilization and blocking standards, telco cost savings projects, and evaluate capacity requirements for tandem and direct end office trunking. Analyze and submit traffic routing plans, create/track access service requests, order and coordinate access capacity.

Review and code and enter all invoices for Openband. Track all purchase orders for two divisions. Verify cost and tax for purchases, and validate, with Authorized Purchasing Agents, Vice President, and Marketing Director, that purchase is legitimate.Track overhead charges on a monthly spreadsheet for submission to the Deputy Financial Manager.Full charge.

Provision Internet and private line services to CWI customers in a timely, accurate, and cost-efficient manner. Install and test the most complex circuit designs. Provide pro-active status reporting throughout the life cycle of all implementation to Sales and the customer. Responsible for coordinating with vendors, POPS, and other internal departments