Sheila H. Email & Phone Number

Raleigh, North Carolina, United States

Led the implementation of our corporate customer logo database at Regency360, leading to increased ordering capability and revenue growth.• Collaborated with cross-functional teams to create effective materials resonating with target audiences.• Established and nurtured strong vendor relationships, resulting in streamlined workflows and enhanced project delivery.• Contributed to the creation and management of our customer logo database, ensuring consistency and ease of ordering… Show more Led the implementation of our corporate customer logo database at Regency360, leading to increased ordering capability and revenue growth.• Collaborated with cross-functional teams to create effective materials resonating with target audiences.• Established and nurtured strong vendor relationships, resulting in streamlined workflows and enhanced project delivery.• Contributed to the creation and management of our customer logo database, ensuring consistency and ease of ordering across various B2B platforms. Show less

Remote

• Managed the order process from conception to final design with various vendors, fostering strong relationships.• Collaborated cross-functionally with Marketing, Sales, and Customer Success to drive revenue growth and project needs.• Reviewed market sales insights to understand client needs and interests, enhancing service level expectations with vendors.

Venice, Fl

• Managed custom content projects at Tervis, providing guidance to production art staff.• Collaborated with artists and designers to bring ideas to life and assess design strategy.• Created production artwork, reviewed proofs, and ensured quality printing for projects.• Liaised with print suppliers and internal teams to make informed decisions for end users.

Remote

• Developed branding strategies for startups to enhance reputation and increase brand awareness.• Generated logo and web designs, analyzed consumer data, and produced detailed reports.• Managed social media content creation and ad campaigns across various platforms.• Organized production files for promotional products.

Remote

• Conducted KPI analysis and optimization for Fresenius dialysis clinics nationwide.• Organized and facilitated training calls and webinars via Webex for Directors of Operations and Clinic Managers.• Researched adhoc analytics, identified process improvements, and provided feedback to colleagues.• Provided prompt support for ScheduleWise application hotline calls.

Largo, Fl

• Assisted the Creative Director and Account Managers in project prioritization and scope determination.• Trained and mentored Junior Designers to enhance creative knowledge.• Developed innovative designs for property management companies, specializing in large monument signs and custom boutique interior sign packages.• Successfully re-branded residential communities and marketed newly constructed communities to increase unit occupancy rates.

Tampa, Florida

• Organized and executed physician interface pre-implementation processes, serving as the key contact for bi-directional and HL-7 interface requests.• Collaborated with various teams to drive pre-implementation processes and ensure compliance policies were followed.• Managed Capital Expenditures spreadsheet and provided assistance with interface processes.

Oldsmar, Fl

• Responded to complex provider calls regarding claims, appeals, and investigations, ensuring prompt resolution.• Trained new hires using side-by-side techniques, coaching them to provide excellent customer service while adhering to HIPAA guidelines.• Assisted in the launch of the website and hotline, providing support for new providers and TriCare inquiries.

Clearwater, Fl

• Utilized expert knowledge in screen printing and digital printing processes for large scale manufacturing of promotional products.• Operated Adobe Art programs to create proofs and adjust art from end users and distributors to meet minimum printing standards.• Developed extensive working knowledge of Pantone and branded BIC stock color builds, as well as font recognition.

Clearwater, Fl

• Reviewed and assessed art file formats for printing suitability in collaboration with distributors.• Prepared art files for Graphic Artists to insert into manufacturing templates.• Managed incoming documents and art attachments for in-house orders using proprietary software.

Associate Of Arts (Aa), Health Services Administration

Activities and Societies: Honors College Consortium, Phi Theta Kappa, The Golden Key Honor Society General Education with a focus.

Computer Animation

Media Arts & Animation

Diploma, General Studies

Activities and Societies: Drama Club, Anchor Club, TSA