Sheila Huynh Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

London, Gb

ServiceNow Global Business Service (GBS) Custom Solution• Manage GBS workstream in delivery of a custom case management solution to rollout an enterprise Service Management platform for shared services across IT, HR, and Finance

London, Gb

ServiceNow Governance, Risk, and Compliance (GRC)• Delivered implementation of Vendor Risk Management (VRM) to establish an Enterprise Supply Chain Risk Management (eSCRM) program to identity and reduce potential risks associated with third party relationships• Developed as managed service offered to agencies and their entities to assess vendors during the supply chain lifecycle (procurement through monitoring and termination)ServiceNow Service Catalog Redesign• Delivered rationalization of existing Service Catalog to rollout a dedicated service portal to a set of users from a joint venture arrangement• Responsible for service catalog rationalization, workflow automation, service portal design, and knowledge management ServiceNow Governance, Risk, Compliance (GRC) • Delivered implementation of Vendor Risk Management (VRM) to assess, monitor, and manage risk exposure from third-party relationships• Responsible for standardizing their vendor risk assessment lifecycle, business process optimization, and deployment of the platform for the IT / Cyber Security and Health Compliance officesServiceNow Security Operations (SecOps)• Developed implementation of Vulnerability Response (VR) to orchestrate client's cyber security managed service engagements • Configured Qualys Vulnerability integration and domain separation to be leveraged on the client-specific portals to serve as a single stop for clients to appropriately action vulnerabilities in a time-effective approach

Mclean, Va, Us

ServiceNow Information Technology Business Management (ITBM)—Department of Labor ServiceNow Development Lead• Developed end-to-end implementation of Project Portfolio Suite (PPS) to stand up Project Management Office with ITBM tool for large-scale migration from legacy system• Managed software build release from project initiation through production deployment, involving packaging code, data migration, and deployment strategy• Managed technical schedule with cross-functional teams to set expectations and manage dependencies• Led development team, ensuring software quality standards in accordance with the project vision• Conducted PPS demos to non-technical client, leveraging technical and business acumen to communicate technical capabilities and limitations • Configured administration and security with Roles, Groups, Access Control Lists, Forms, and Lists• Scripted in JavaScript and configured modules via business rules, UI policies, UI actions, UI macros, UI pages, client scripts, and script includes

Mclean, Va, Us

ServiceNow Information Technology Service Management (ITSM)—Department of Veterans Affairs ServiceNow Developer, Business Analyst and Tester• Ensure traceability of requirements by mapping tasks to Performance Work Statement • Developed and tested requirements for Initial Operating Capability (IOC) milestone• Created regression and QA testing reports, ensuring product quality while meeting project deadlines• Trained clients and staff on test process and ServiceNow platform • Wrote internal weekly status report in OneDrive, creating a central repository for organizational referenceCustomer Relationship Management (CRM) Veterans Crisis Line (VCL)—Department of Veterans Affairs Business Analyst• Wrote reports to provide progress snapshot of business goals, facilitating project planning • Identified inconsistencies and errors of CRM VCL Training documentation, ensuring 508 Compliance and documentation standards

Charlottesville, Va, Us

• Design, implemented, and tested of web-based, clinical interventions for University of Virginia School of Medicine• Rebuilt and launched new homepage for the Center of Behavioral Health and Technology with HTML, CSS, and JavaScript

• Conducted website content management and updates, improving organization’s web presence • Administrated user accounts and email database• Provided help desk support to end-users and clients, troubleshooting issues and request

Reston, Va, Us

• Developed a web service for RASMAS, a web-based management service, with a user-friendly and responsive interface• Implemented AI software with the text mining algorithm, topic modeling, and vector space algorithm, latent semantic indexing, to automate data entry verification• Developed RESTful APIs with Flask to communicate between the front-end and back-end using Spring framework