Brian Newcomb Email & Phone Number

Brian Newcomb is a Sr. Principal Platform Architect at ServiceNow. He possess expertise in itil, it service management, process improvement, it management, change management and 20 more skills. Colleagues describe him as "Brian Newcomb began delivering value to Pink clients almost immediately after he started on our Pink Elephant Professional Services team. He has adopted (and improved) Pink education and consulting practices with great results for his clients, students and Pink Elephant, leveraging his practical experience, knowledge and intelligence. Brian receives frequent and strongly favorable comments from his students and clients, and has a growing cadre of real Raving Fans. Brian continues to expand his product knowledge, and shares lessons learned and on-line classroom tips and tricks with his fellow team members in North America and Asia. Brian earns and maintains customer project and program leadership trust as he participates in SME and advisor roles. Brian’s performance sets high expectations of all “Pinkers” among current and prospective clients. Brian brings a great spirit and enthusiasm to his clients and to Pink Elephant as an organization. Brian models the best of the Pink CORE values. I heartily recommend Brian as a consultant, trainer, and team member." and "I want to recommend Brian Newcomb for his work as a strong leader and visionary of the ITSM Program at Ohio State University. I am a Principal Consultant with Pink Elephant who had the privilege to work with Brian on OSU’s Change Management Process design and documentation effort. Brian put together a strong cross-functional team who successfully designed and documented the Change Management Process. Once the design, documentation and implementation were complete Brian stayed with the improvement effort and had Pink come back to OSU to ‘hold the organization’s feet to the fire’ through an audit of process compliance and maturity. This effort reinforced, for process customers, that compliance with the improved Change Management Process is a serious risk management effort that is here to stay. That is the kind of behavior exhibited by a true leader; Brian is a leader that understands continued leadership is as important to organizational change as the first roll out. Not everyone is ‘a natural’ at understanding Quality. Brian has a keen understanding of IT Service Management, Quality and what process improvement is all about. I got to watch him be a student just last week. His questions and delivery on classroom exercises really reminded me that Brian really understands quality frameworks and what makes them successful. Now that Brian has his Lean IT certification, he isn’t satisfied. Brian’s next move is to bring the course to others at OSU to make sure that the whole IT organization can take advantage of the continual improvements that can be enabled by Lean IT. Brian’s leadership also gained OSU the Pink Elephant Project of the Year Award in 2011. Again, thanks to Brian’s leadership the program had been successful at laying strong groundwork for the OSU effort. The CIO and her Directors were in complete support but it is Brian who, in many ways, made the rubber meet the road – and he did so successfully. Congratulations on your great leadership skills Brian. Rae Garrett Principal Consultant Pink Elephant"

Listed skills include Itil, It Service Management, Process Improvement, It Management, and 21 others.