Bruno De Graeve Email & Phone Number

Santa Clara, Ca, Us

Platform Architect in ServiceNow's Customer Success team. Mainly working for our largest European software vendor. He's making part of the core architects team that interact with COE product management, enterprise architects and collaborate with 20 solution architects part of the different development streams.As part of my experiences at various EMEA customers, I engaged closely with the Application Portfolio Management business unit and helped to develop the Digital Integration Management solution, available on ServiceNow's Store.

Santa Clara, Ca, Us

Bruno has been instrumental in aiding the Application Portfolio Management team by contributing his expertise in the concept, data model, and design of the Digital Integration Management solution. Drawing from his experience with the Application Interface Governance (AIG) scoped application, he has incorporated some of its ideas and capabilities into the new solution. Since the end of 2023, Bruno has also taken an active role in co-development, contributing to the 2024 releases in February, May, and August. In addition to his responsibilities as a Principal Platform Architect, he leverages his customer interactions to enrich the Digital Integration Management backlog, helping to refine and mature the solution. His engagement with the Product organization further amplifies the value he brings to the team. Bruno's multifaceted involvement showcases his commitment to excellence and his ability to drive innovation while maintaining his core responsibilities.

Santa Clara, Ca, Us

on his current project assignment, Bruno works as Platform Architect for one of the largest European technology/software vendors. We help our customer to harmonise their customer interaction/support processes for more than two dozen of line of businesses. A strategic initiative that covers process alignment and onboarding on our platform where we deployed ServiceNow Customer Service Management, ITSM, ITOM (CMDB and Event Mngt.), Cloud Provisioning and Governance (CPG) solutions, Security Operations and manage a bunch of custom apps.In his role of platform architect, Bruno interacts with the CoE program leads, the enterprise architects, the process stream solution architects & their developers and with the Now account team. He mainly focus on keeping governance on a high level, making sure development directives and guidelines are in place and followed, keeps an eye on platform health and improvements, advises the customer about Now functionality and how to use it.

Santa Clara, Ca, Us

As a Solution Architect, I have a position which contains different aspects/roles: from a technical aspect we are responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The other important aspect of our job is to make sure that proper governance is applied all over the ServiceNow platform. We also contribute to the selling, structuring and implementation of solutions.Currently Bruno works on a program at one of the largest European software companies where we're harmonizing more than a dozen of line of businesses on process and (ServiceNow) platform level deploying the ServiceNow Customer Service Management, ITSM and ITOM solutions.

Santa Clara, Ca, Us

Senior Technical Consultant within the EMEA Global Services ITSM Practice. As a Senior Technical Consultant you're responsible for developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client-consulting environment.

Houston, Texas, Us

Bruno worked for HPE Software RnD - Service Broker - Propel and had a Customer Facing role where he advised Partners, the PS organisation and the community how to implement Propel. More information around Service Broker and Propel can be found here: http://www8.hp.com/us/en/software-solutions/propel-service-broker-catalog/In his previous role, Bruno had a strong customer focused role where his primary objective was to help to improve the HPE Propel product. He was in direct contact with some of the Fortune 50 companies, HPE Software Services and implementation Partners to discuss and help to fix all kind of technical and process related issues, enhancement and change requests. Based on the input he was able to help to influence the product roadmap, get fixes out and make sure the developers understand what and how artifacts needed to be build or fixed.HPE Propel will continue in the ITSMA and HCM Suites. Within the ITSMA suite it's called HPE Service Manager Service Portal (SMSP). For a quick demo, have a look at https://www.youtube.com/watch?v=nrR3UuaBe_cActivities involved in my role:• Follow pre-sales activities around HPE Propel/SMSP. Provide feedback for RFPs.• In touch with Fortune 50 companies and our integration Partners implementing HPE Propel• Maintain contact with the (Software Services) field and provide input on our internal iRock forum, as well as answer all questions posted by the field to enable them in HPE Propel• Assist our partners, guide and help them around everything which is related to Propel/SMSP• Make sure everything is documented, review documentation.• Create documentation around certain topics like SAML SSO. This documentation is tested against a system before it’s published.• End to end testing of hotfixes, patches and new releases• Create change requests• Interact between the product manager, solution architects and developers• Provide hands-on training to Support and the field when new software releases are delivered

Houston, Texas, Us

Working as Professional Services consultant for HPE Propel CORD (Customer facing RnD). As part of the HP/HPE Service Broker story, Bruno strongly focused on HPE Propel/SMSP and the integrations with HPE SM, HPE CSA and HPE OO.Activities involved:• Follow pre-sales activities around HPE Propel/SMSP. Provide feedback for RFPs.• In touch with Fortune 50 companies and our integration Partners implementing HPE Propel• Maintain contact with the (Software Services) field and provide input on our internal iRock forum, as well as answer all questions posted by the field to enable them in HPE Propel• Assist our partners, guide and help them around everything which is related to Propel/SMSP• Make sure everything is documented, review documentation.• Create documentation around certain topics like SAML SSO. This documentation is tested against a system before it’s published.• End to end testing of hotfixes, patches and new releases• Create change requests• Interact between the product manager, solution architects and developers• Provide hands-on training to Support and the field when new software releases are delivered

Houston, Texas, Us

Solution Architect HP Software Professional Services specialized in the HP CCRM solution.

Houston, Texas, Us

Technical Solution/Integration Architect/Consultant in IT Service Management (ITSM) focussed on the following HP Products: Service Manager, Release Control, uCMDB & Connect-ITSome of my project experience:AVAYA:I participated at the HP ServiceDesk to HP Service Manager 7.11 migration project.Involved in bringing a SSO solution by integrating with CA Siteminder, synchronization of organizational data, LDAP integration, KM documents transfer and import in SM7, ...In 2011, beside his main activities at Rabobank, Bruno participate in a couple of bigger projects where he was asked to setup authentication strategies for our HP Service Manager, uCMDB and Release Control tools. Activities were in the domain of setting up SSO and LDAP as well as configuring SSL.RABOBANK:Responsible for the CCRM solution design (HP Service Manager integrated with HP uCMDB and HP Release Control).ROCHE:Technical Solution architect for the SD2SM project at Roche: HP ServiceDesk to HP Service Manager 7 migration. Life demonstrations of the new SM7 tool, end-user training, helping to position SM7 within the current IT architecture.NMBS:Implement a high availibility solution for the HP Service Manager 7 webtier based on Apache and Tomcat.BGL SA:Build archiving solution for attachements saved in Peregrine ServiceCenter 5.Delhaize Group:ITSM Technical Solution Architect (ServiceCenter) from HP @ Delhaize Group.Streamline and improve ServiceCenter from an architecturale point of view. Feeding CMDB, AD LDAP integration, mailing, stabilize the current environment.

After my worklife as an archeaologist, I started my IT career at SkillTeam as Helpdesk Engineer/1st-2nd Level Support and became in 2004 a Peregrine ServiceCenter consultant working an contracts with Dexia, MRBC, Fortis, De Post, etc.

Gent, East Flanders, Be

Archaeological Research for the Vlaamse Landmaatschappij (VLM).

Master, Archaeology

Humaniora, Wa