Client service, project and service work management at a full-service construction firm focusing on the specialized requirements of one-of-a-kind residential projects in Manhattan. • Familiar with Architectural drawings including blueprints, elevations and sketches, as well as the permit approvals process • Responsible for proposal development/estimating & budget management obtaining vendor/sub-contractor estimates/bids, performing project buy-outs, constantly striving to bring in projects under budget• Draft AIA contracts for projects with owners and to hire subcontractors • Assist clients with completing Alteration Agreements documents, as required. • Meet weekly with high net worth clients, architects/designers and sub-contractors to oversee all details related to construction and communicate to construction crews for implementation.• Manage schedule by proactively prioritize tasks daily and manage internal staff and sub-contractors’ progress against plan.• Manage project financials by issuing monthly Requisitions for Payment for construction payment and invoices for service work.

 Developed topline and final reports/presentations, customized questionnaires, sample design and, design/implementation of tab plans for pharmaceutical and healthcare-related projects.  Experience with studies/methodologies includes concept tests customer satisfaction; MaxDiff and discrete choice. End-to-end project management from initial client briefing to final presentation deliverables (management and collaboration with sample/field team, programming, data processing, engineering and creative teams). Responsible for training, development and day-to-day supervision of two junior staff.

 Provide weekly insights on pre-premiere marketing effectiveness to clients tracking upcoming shows in TVDailies syndicated tracker. Non-syndicated studies include:− Network brand equity tracking programs, including advanced analyses such as segmentation, drivers analysis, correspondence mapping etc. − Program testing studies including online dial analyses− Branded Content Integration analyses− Ad-hoc studies including audience segmentation studies, ad sales programs etc.  TV Expert representative on Ipsos’s Hear Watch Say Community insights panel. Used panel sample to conduct ad hoc studies.Research Manager – Marketing Insights (2008-2010) Provided analysis on ad/copy, package and concept testing as well as segmentation and tracking studies for major CPG brands, online brands as well as a variety of advertising agencies.  Developed topline and final reports/presentations, customized questionnaires, sample design and, design/implementation of tab plans. End-to-end project management from initial client briefing to final presentation deliverables (management and collaboration with sample/field team, programming, data processing, engineering and creative teams)  Worked on an extensive qualitative assessment on six pilot programs for a budding Cable TV Network. This included presenting findings to the team.Research/Project Manager- RSX (2006-2008) Developed greater client rapport by providing sound technical and analytical study deployment. Responsible for all aspects of online studies from preparing the questionnaire for programming through to final data delivery to the client, maintaining a continuous dialogue with the client and operations teams during the process Working closely with a wide range of consumer products and clients  Significant experience in multi-county research programs for major Brand development agencies and packaged goods companies.  Trouble shooting and problem-solving were integral to success and client satisfaction

 Managed/supervised a team of up to 10 telephone recruiters. Developed work flows and assigned studies according to recruiter’s skills and experience. Hired or terminated staff as required. Developed and wrote a formal training manual. Significantly increased client satisfaction. Conducted briefings on each new study, interacted with/monitored recruiters continuously during shift. Proofed/edited all completed questionnaires (screeners). Managed quotas for all current studies including decisions on waitlisting, cancelling and accepting respondents.

As a Certified Field Interviewer conducted qualitative face-to-face market research interviews in the field (including in-home) and in central locations on commercial, social and government issues.

 Assisted with product development and internal launch under supervision of Data Networks Manager.  Produced product collateral (for product launch) including product based website, product service descriptions, order forms, pricing sheets and proposal and presentation templates. Conducted market research/analysis into competitors and the general economic and industry environment.  Project managed the development and implementation of standardized product billing codes for correct billing and revenue collection. Saved the company thousands of dollars in incorrect billings. Conducted regular audits to ensure correct product billing and accurate revenue collection. Gave product demonstrations to internal staff and customers. Senior Market Analyst (Dec ’00 – Oct ’01) Conducted regular customer satisfaction surveys. Saved accounts switching to competitors. Assisted in strategic marketing and organising corporate events. Researched/analysed target markets and analysed the company’s competitive position in telecom industry.  Developed and managed database on prospective corporate clients for products. Produced a bank of leads for the Sales Dept using various Databases eg. Dun & Bradstreet.

 Conducted regular research into areas of relevance to division. Established a comprehensive hardcopy and online research database for the division.  Established and maintained a divisional library of reference material. Managed the successful installation and maintenance of ISYS text retrieval software.  Provided efficient office management and administrative support to the division.

 Conducted strategic assessments and prepared reports on actual and potential police corruption.  Interviewed complainants of police corruption and assessed the validity of the information provided. Established a comprehensive Database of Research Resources and Related Agencies for the PIC. Reviewed and critically analysed the effectiveness of investigations conducted by the NSW State Police. Provided tactical support and actionable intelligence to investigations and public hearings when required.

 Prepared criminal target profiles, reports on effectiveness of Telephone Intercepts (‘phone taps’), post-operational assessments on effectiveness of investigative strategies, briefing notes/questions for hearings. Maintained and leveraged relationships with intrastate, and international law enforcement agencies. Provided routine presentations to the team on status of investigations Provided advice to Investigative Team on the strategic directions of criminal investigations Promoted from Analyst to Senior Analyst within 1 year.

 Prepared policy reports for government and industry. These included The Potential for Trade with South Africa and the Feasibility of Establishing an Aluminium Smelter in WA (was published and distributed to industry).  Prepared economic/political briefing papers and speech notes for use by Executive and Minister for Resources Development. Conducted research, report writing and correspondence (responses to letters from the public to the Minister). Organised and managed special events for overseas government/private company delegations.