Managing the client partnerships/projects we have in the Communications, Media, and Entertainment industries, primarily T-Mobile USA, Inc. OTSI is a global technology company offering solutions, consulting, and managed services for small, medium, and large companies. We are a massive team of passionate technologists eager to simplify business complexities. We offer a complete range of products, solutions, and services varying from Automation, IoT, Cloud, DevOps, Big Data & Analytics, and Emerging Technologies, amongst others, ensuring that in being ready for the digital world, your business is at the forefront,

Responsible for developing/launching two new programs “Frontline Connect” and “Consumer Field Visits” which allow employees to visit 6,200+ Retail Stores and 19 Customer Experience Centers.Provided 53,000+ employees with the ability to immerse themselves in the frontline, expand their understanding of frontline challenges and utilize their experience to improve the programs, processes and teams they manage.Partnered with frontline, operations and headquarter team members to develop, manage and execute program and partnership strategy.Conducted quarterly operations reviews with senior leadership team.

Developed/launched a new program “Medallia Social” which allows 6,200+ retail stores to manage their online reputation by responding to reviews posted on social media sites. Created content for stores to utilize. Expanded the program to 10,000+ Metro stores with 60 days of the program's initial launch.Managed the Yelp master account to review, report and track effectiveness of stores responding to online reviews.

Developed marketing programs (outbound calling, direct mail, email), defined participation requirements and became a Do Not Contact (DNC) subject matter expert.Defined quarterly campaign strategy to target the customer base with a compelling, dealer-funded offer to drive traffic to retail stores and increase revenue.Monitored campaign performance in Salesforce and conducted operational reviews with the Senior Leadership Team.Ensured each program complied with all Office of Privacy (OOP) requirements and coordinated Executive Governance Board (EGB) approvals as needed.

Increase product and brand awareness via industry publications, magazines, company catalogs, websites, tradeshows and product innovation competitions. Provide marketing support for existing sales distribution channels including email messaging campaigns, collateral development/production, campaign design/execution, promotional materials, trade show coordination and distributing/tracking product demo units. Coordinate all external marketing efforts associated with each new product launch.

Create, execute and manage Internet advertising campaigns for more than 100 mid-market and small business technical and non-technical clients in effort to increase marketplace awareness of products/services. Track performance results and providing reports to customers, as well as various levels of internal management. Work closely with customers to make necessary changes to marketing program based upon marketplace reactions and economical/seasonal trends.

Through creation of business models and internal feedback/strategy, evaluate and make recommendations for products or services which may be nearing end-of-life or competing with an existing technology (i.e., continue to operate, shut-down, divest).Led a cross-functional team of 8 individuals from marketing, network, finance, usability, strategy and product development to analyze emerging wireless technologies (such as 802.11a, 802.11b, 802.11g), construct business models and determine company's business strategy.Aggressively competed for, won the exclusive right to, and negotiated contracts with airport authorities and subcontractors to deploy a new hi-speed wireless network throughout 11 of the top 20 U.S. airports.Conducted weekly financial and operational analysis while managing this $145M book of business for Sprint. Evaluated industry predictions and led all aspects of the divestiture efforts. Earned Sprint's Circle of Excellence award and promoted in 2003 and 2006.

Evaluated leads for new revenue generating, cost-saving and/or strategic relationship opportunities.Responsible for generating more than $2.5M in ADC revenues, 50% from new business opportunities. Managed Sprint's Abbreviated Dialing Code (“ADC”) business agreements, while developing and negotiating new revenue opportunities.Led Sprint's directory assistance consolidation effort by evaluating 9 directory assistance providers, selecting a provider, negotiating business terms, executing a contract and launching service.Structured and negotiated contracts on behalf of Product Management for various outsourced services such as Prepaid and Alternative Payment Options. Assisted with launching service in Puerto Rico with Banco Popular and at 36,000 locations with Western Union.

Managed end-to-end lifecycle for PCS Prepaid, PCS Prepaid Cards and multiple Alternative Payment Options (i.e., Ideation, Development, Launch and Management).Managed a cross-functional team of 12 core members and 20-30 extended team members which represented all project-impacted departments to develop business cases, product launch schedules and define technology requirements.Simultaneously managed the rollout of multiple products worth nearly $100M.Provided a single point of contact source for the Executive Management Team.Developed and analyzed various reports to assist in determining product success.