Sheila Pierce Email & Phone Number

Pennsylvania, United States

Pennsylvania, United States

Brookshire, Tx

Houston, Texas Area

Leveraging my extensive professional experience, I’m in charge of supporting financial representatives by facilitating customer-centric and service-driven culture. It’s my job to open and managing client investment accounts while overseeing key tasks including creating and updating CRM records, reviewing life and disability applications, and liaising between underwriters and clients. ● Made key contributions towards pushing reps to successfully meet 2019 goals of obtaining 65 new clients.

Houston, Texas Area

During my time with Cypress Fairbanks ISD, I provided efficient and professional administrative and clerical service to director of instruction. My main duties were to test possible ESL students for language comprehension and submit candidates to LPAC. I also maintained confidentiality by managing files for LEP and 504 programs along with a diverse range of ad-hoc projects. ● Led efforts to educate and train staff on use of Lync and MS Excel 2013; revamped filing system for easier access.

Houston, Texas Area

As the Education Coordinator, I governed learning organization development, scheduling and logistics for educational courses, facilitating skill seminars, and implementing learning technologies. It was on me to develop, deliver and evaluate high-quality, learner-focused, interactive training programs to drive performance and achieve business goals. ● Increased class signups by 500% through Open House Event (WTW)

Houston, Texas Area

While serving as the Training Systems Manager, I supervised all learning and education initiatives, programs, and resources to support training needs. The role called on me to create learning strategies and infrastructures to enable retention and spark career development. I built strategic relationships with key partners. I also held full accountability for establishing KPIs, creating training schedules, managing budgets, and staff development. ● Significantly reduced training delay index for trainees by 20% within one year. ● Served as help desk technician for Learning Management System; included virtual learning courses covering SkillSoft.● Spearheaded efforts to develop and implement method for enrollment predictions which increased enrollment numbers and instructor utilization.

Houston, Texas Area

Earlier in my career I provided sound leadership and championed critical tasks for oversight of global team of instructors. My job was to design and develop participant guides and learning reinforcement materials. I worked directly with staff to enhance their customer service skills, engage customers, and facilitate organic growth. I also developed learning curriculum and devised programs for employees, supervisors, and managers. ● Effectively liaised with vendors and negotiated better rates that ensured optimal treatment of participants ● Decreased department expenditures while upgrading systems through review of budgetary spend. ● Successfully improved morale and department growth.