Shekhar Chormalle Email & Phone Number

Bidar, Ka, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Worked as Relationship Manager for all kind of secured and unsecured loans processes with that dealing with retail and corporate banking product services.Creating and maintaining positive relationships with clients, fulfilling the needs of their customers, and identifying opportunities for new relations and growth.Key Responsibilities: Maintain a strong relationship with the clients and build trust among them.Discuss the primary financial goals of clients and help them achieve these goals.Manage clients' investment portfolios to provide them with guaranteed financial success.Conduct risk assessments on the investment options and report them to the client.Follow stringent banking protocols and policies.Develop presentations for clients and help them understand how the bank can help them. Update the customers and clients on their portfolio success and activity.

Hyderabad, Telangana, India

Attend to customer queries, issues and grievances over phone, email, live chat and sms. Work with internal teams to resolve customer issues promptly. Gather and pass on the feedback from customers to product development teams. Proactively engage with customers to enhance retention and loyalty.Key Responsibilities: Handling customer queries on E-mails.Educate current and potential customers with product and service informationMaintain accurate customer recordsIdentify and escalate priority issues to the Team Leader and Ops TeamActively participate in team meetingsHandle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the team

Hyderabad, Telangana, India

Good in Communication, Ability to take calls. Good in English and Hindi Language. Handling customers calls and call back for complaint calls. Responsible for attending calls & have to co-ordinate with the customers in regard.Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively