Shelby Cole Email and Phone Number

• Utilize property management software to efficiently process reservation modifications and resolve accounting/financial matters for a 1,030-room property.• Implement upgrade strategies and personalize recommendations as a top upseller, resulting in a team driven 58% revenue increase for the 2024 goal of $200,000 at $116,000.• Achieved a top 3% ranking in front office performance, contributing to a substantial number of Marriott Bonvoy enrollments among the 2,000 new members secured by our team.• Address guest inquiries and resolve issues effectively, providing high-quality service and ensuring a positive experience.

• Generated detailed financial reports in Excel, supporting timely and accurate financial analysis.• Partnered with the executive accountant to resolve discrepancies and streamline accounting processes,enhancing overall financial accuracy.• Managed the filing and categorization of financial documents, ensuring correct allocation and organizedrecord-keeping to support efficient sales reporting.• Implemented automated tools to digitize and store financial information, improving document managementand accessibility for global sales teams.

May 2020 – December 2022Independent ContractorCerritos, CAProvided technical support configuring computer hardware as well as any peripheral devices, and installed all relevant software.Designed and implemented home network infrastructures, enhancing connectivity and client satisfaction through proactive technical solutions.Delivered client-focused solutions for system maintenance and repairs, reflecting commitment to high-quality customer support and technical proficiency.

• Enhanced menu knowledge and point-of-sale (POS) system proficiency among new hires, contributing to a more knowledgeable and efficient team.• Achieved a 20% increase in average sales per shift by effectively promoting specials, upselling, and strengthening client relationships ensuring consistent business throughout the week.

Take food and beverage orders and deliver them swiftly to guests; review orders for accuracy, accept payment, make change, and do so in a pleasant, upbeat manner. Learn the menu backwards and forwards and be knowledgeable about all our current promos and weekly specials. Check back with guests routinely and assist them with all questions and requests; if they have an issue, own it and help them resolve it.Bus tables and return dishes to the kitchen/bar; monitor the concourse area & help keep it free of any spills or trash that may be on the floor; keep assigned area in tip-top shape. Set up, stock, and organize your assigned work area and ensure that everything is arranged prior to guest arrival. Strategically recommend/upsell the center experience and all current promotions.Being an interpersonal/ friendly communicator with guests and suggest additional ways to make their experience even better.

Load and unload trucks, move material from the receiving area throughout the store using conveyors, manual pallet jacks, forklifts, etc.Ensure the store is stocked and ready for business.Provide support for customers by assisting them with any company products or services.