Shelby Schaefer Email & Phone Number

Denver, Co, Us

· Partners with the CHSO, VP of Patient Services, and Director of Health Center Operations to evaluate and improve the standardized templating program and the PRN/Travel Program at PPRM· Manages centralized templating processes and adjusts the process as indicated by KPIs and PM data to respond to patient need · Conducts root cause analysis, develops recommendations and establishes project management plans to improve patient access · Ensures that centralized templating and the Travel/PRN Team meets the needs of patients and internal customers; evolves these systems as needed over time

• Monitored and intervened to improve performance indicators; revenue for the clinic exceeded benchmark targets by over $300,000 in FY24 Q1 and Q2• Monitored regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, and pharmacy regulations• Facilitated communication with employees and acted as an ambassador of house-wide initiatives, goals, and policies, including efficiency strategies to decrease cycle times and increase visit volumes• Provided professional development opportunities, training, and tools to ensure high performance amongst licensed and unlicensed health center staff • Evaluated employee performance regularly and identified and provided opportunities for development, coaching, and growth• Worked to foster positive and productive communication and culture with and among bargaining unit staff • Monitored, gathered and reported on department data using PowerBI and other Microsoft Suite tools• Audited functions throughout department to ensure regulatory compliance with PPFA regulations, especially the Medical Standards and Guidelines• Communicated regularly on department successes, needs, obstacles, and recommendations to internal customers in and out of the health center

Oklahoma City, Oklahoma, United States

-Increased program access in the Oklahoma City metro area from 3 programs per week to 18 programs per week through the development of efficient policies and procedures-Collaborated with Executive Director and Board to assess challenges and opportunities, execute strategic vision, and implement organizational changes-Managed 12 external site relationships with community partners to execute and evaluate high-quality STEM and Arts programming-Built out an onboarding and learning platform and content for new employees, partner sites, volunteers, and various other stakeholders-Curated a team of AmeriCorps members, Program Associates, and STEAM Instructors; built a strong organizational cultured-Led special programs successfully, including the International Exchange Fellow Program through the US State Department

Norman, Oklahoma, United States

- Oversaw credentialing and training of new staff members by being actively involved in the employee training process, conducting fidelity checks, and receiving and acting on feedback from recent trainees- Coordinated cross-departmentally with talent, intake, billing, and HR teams to increase efficiency of operational processes by increasing effective communication, following up on action items, and building robust talent pipelines- Forecasted intake and hiring needs of the clinic on a weekly basis, projecting hiring and intake timelines at least 90 days in advance by effectively using spreadsheets with complex formulae (Google Sheets) and project management software (Monday.com)- Managed the performance of up to 30 staff members using performance trackers, coaching strategies, and effective leadership to lead the Norman clinic to a productive and high-achieving team culture- Developed turnaround strategies for success in conjunction with the Regional Program Director to accomplish clinical quality and financial goals, increasing the financial performance of the clinic by over 30% within the first three months of employment-Dedicated time to assisting clinics both within and outside of the OKC region by providing scheduling and other operational supports in times of need for other clinics

Oklahoma City, Oklahoma, United States

-Consulted on a start-up social enterprise, Waytable, by utilizing growth tools and strategies such as SWOT analyses, market research and surveying, and competitive analysis -Researched questions, problems, and solutions to elucidate the needs of at-risk/opportunity youth in OKC by interviewing target youth and collaborating with local community-based organization partners such as Sisu and PIVOT-Identified ways Waytable could address the problems faced by unemployed at-risk youth in OKC by exploring potential business models using a lens of viability, profitability, and customer need-Built a business model, financial model, and next step recommendations for Waytable for the next 5 years

Norman, Oklahoma

-Developed lesson plans for OU and Norman High students to facilitate understanding of chemistry and biochemistry principles- Guided students in planning study calendars and preparing for college or future goals-Coached and mentored students in achieving leadership, academic, personal, and professional goals

Norman, Oklahoma

-Increased student interest and enrollment by 135% in 1.5 years by expanding TutorPUG into a "one-stop-shop" student support and educational center-Developed a formalized onboarding and training procedure, intake and billing system, and a marketing department utilizing softwares MailChimp, Quickbooks, and Acuity Scheduling-Managed 12 direct reports across 3 departments, using collaborative and democratic leadership to build culture, increase productivity, and ensure accountability

Binghamton, New York

-Answered phones promptly and efficiently and politely addressed any in-person inquiries using customer service skills and service recovery model-Managed an office space to ensure an effective study environment for students in the TRiO program-Guided and mentored low income and first generation students to accomplish their educational, personal, and professional goals through coaching strategies and motivational interviewing

-Completed the duties of a licensed EMT to provide emergency medical care to the local community-Was a bunk-in student, living in-station to provide round-the-clock care to people of the district, helping over 2,000 patients in 3 years-Quickly and effectively synthesized large volumes of information to provide appropriate and top-tier care to patients, ranging from critical traumas to general illness-Communicated as part of small teams of various medical professionals to provide excellent patient care