Shelby Snider Email and Phone Number

- Managed and processed priority referrals for Military Funeral Honors from various sources, averaging 1,000 requests monthly.- Coordinated with members of the Army National Guard, United States Army Reserve, and Human Resource Command as needed.- Assisted in providing honors services to Indiana, Ohio; along with parts of Kentucky, Michigan, and West Virginia. - Maintained a proficient and agile pace to accommodate the needs of the mission.- Coordinated services for approximately 140 active duty death cases, and their families; assisting with obtaining benefits, setting up honors, processing remains, personal effects, and documents case details in the DCIPS internet case management database.- Supervised a team of case managers.- Worked alongside the Casualty and Mortuary Affairs Transition Section and Casualty Assistance Center Civilian employees to identify pending case issues and provide resolutions.- Ensured that proper Casualty Reporting is completed with the Casualty and Mortuary Affairs Operations Division via DCIPS internet reporting system, regarding retiree and active duty causalities. - Created and maintains updated information in Excel Tracking documents provided to the contract chain of command. These documents track numbers, sensitive case information, productivity, highlight areas of needed improvement, etc. - Performed routine quality assurance checks throughout various areas of the department to ensure the team is in compliance with the PWS, and in efforts to ensure no missions are missed. - Worked after normal business hours and weekends, in an on-call capacity for active-duty case management services, and as needed as a Team Lead to assist teammates in problem solving issues.

- Managed and processed priority referrals for Military Funeral Honors from various sources, averaging 1,000 requests monthly.- Coordinated with members of the Army National Guard, United States Army Reserve, and active duty Army units as needed.- Assisted in providing honors services to Indiana, Ohio; along with parts of Kentucky, Michigan, and West Virginia. - Maintained a proficient and agile pace to accommodate the needs of the mission.- Coordinated services for approximately 140 active duty death cases, and their families.

- Provided personalized, professional and support services to military personnel via phone, email and/or in-person.- Followed a detailed standard of practice in performing routine tasks.- Knowledgeable about military rank, procedures, documents, and databases. - Handled personally identifiable information on a routine bases.- Cut military orders in relation to separation from the Army.- Educated soldiers on entitlements and meanings of individual codes at time of separation.- Implemented new resources focusing on both refresher information and new hire instructions, as well as assisted in training newly hired Transition Counselor’s, specifically in how to navigate the military databases/server, how to construct orders, and how to properly distribute soldiers information.

- Assessed residents BIMS and PHQ9 scores and evaluates changes in status.- Managed aspects of patient charts and insurance documents.- Coordinated with various department heads to determine the best residential care possible.- Hosted care plan conferences with staff, residents, and resident supports.- Organized visits with third party agencies related to patient physical and mental health care. - Assisted Residents and families with discharging planning.

- Provided family/community-based services, including: child protection, adoption services, or residential treatment for emotionally disturbed/behavior disordered children. - Investigated complaints of abuse/neglect of children, spouses, and/or adults, specializing in high risk cases, making home visits, assesses the need for services, and provides on-going family based services. - Made appropriate referrals, provided and coordinated needed services; and worked as a member of a team to ensure unified service provision. - Prepared court reports, testified at court hearings and/or monitored conditions set by the court.- Entered detailed reports into computer system and maintains on-going records.

- Greeted, registered and assigned rooms to guests.- Answered department telephone calls within three rings, using correct phone etiquette- Posted charges for rooms, food, liquor, or telephone calls to hotel operating system.- Computed bills, collected payments, and made change for guests.- Verified customers credit and established how the customer would pay for the accommodation.- Recommended top dining and entertainment options to guests.

- Aided clients in physiological crisis to become mentally stable with a sense of hope and self-determination.- Managed incoming calls from a community crisis intervention hotline.- Recommended community resources that benefited clients based on their specific needs.- Worked alongside law enforcement on a daily basis to ensure the safety and overall well-being of clients.

- Greeted, registered and assigned rooms to guests.- Answered department telephone calls within three rings, using correct phone etiquette- Posted charges for rooms, food, liquor, or telephone calls to hotel operating system.- Computed bills, collected payments, and made change for guests.- Verified customers credit and established how the customer would pay for the accommodation.- Recommended top dining and entertainment options to guests.

- Greeted, registered and assigned rooms to guests.- Computed bills, collected payments and made change for guests. - Verified customers credit and established how the customer would pay for the accommodation.- Recommended top dining and entertainment options to guests.

- Managed the front desk and worked with customers.- Prepared monthly billing statements and bank deposits.- Updated computer graphic files using graphics software programs. - Generated computer graphics and page layouts.- Created new ideas with limited direction to meet guests need.