Shelby Grieve, M.Ed. Email & Phone Number

Redmond, Washington, Us

Define the global field manager and leader skilling strategy and programs enabling managers to empower and support the success of their teams. Managers participating in our programs received significantly higher Immediate Manager Poll scores, and have a higher YoY change in scores compared to those who didn’t go through the programs. Programs include The Coaching Habit program, resulting in nearly 3000 managers completing in 4 months – 91% completions, 4.67 mean satisfaction score, and subsequently adopted as a Company-wide Manager learning requirement. I work with multiple executive stakeholders to lead the annual change management plans for field managers including change workshops, manager specific sessions during the annual Microsoft sales conference, and innovate to immerse managers in updated role requirements.

Redmond, Washington, Us

Led the technical skilling team to innovate on skills assessment and development of programs to close skills gap of employees in technical roles.

Redmond, Washington, Us

Partnered with leadership to define strategic direction and execution of the final delivery of the final TechReady24 and S4 events.

Redmond, Washington, Us

Strategic alignment and operational execution of worldwide classroom, virtual classroom, and MOOC class deliveries, resulting in more 3000 classes delivered and more than 30,000 employees trained per year. Managed a $5 million budget efficiently and finding reductions of 16% YOY through process optimization and operational efficiencies. Led the transition to managed service solutions for operational support resulting in reduced churn and better support of our stakeholders. Stabilized the global operations team after a major operational model change, resulting in employee satisfaction of 92 in year 1 and 98 in year 2.

Redmond, Washington, Us

Defined product strategy and implemented the Microsoft technical certifications, including the Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Solutions Associate (MCSA), and the Microsoft Technology Associate (MTA) certifications worldwide, through field teams resulting in $75M+ rev/year. • Collaborated with field sales teams to address customer and partner needs, landing products in local markets • Partnered with the product & audience marketing team to implement the messaging framework and land marketing campaigns in market

Redmond, Washington, Us

Managed a world class exam development organization responsible for creating all Microsoft exam products. • Managed multi-million dollar English and Localization development budgets • Improved exam customer satisfaction by 10 points in 2 years • Delivered nearly 800 English and localized exam products in 2 years, increased capacity by 155% over two years while reducing headcount by 10

Montreal, Quebec, Ca

Designed a 2 phase training program for the City of Seattle, managed team of 6 through the strategic design, development, and implementation of the $1.45 million training program, coming in 41% under budget.

Austin, Texas, Us

Managed self study e-learning product development, defining processes, and release of self-study technical training products that produced $34.7 million in direct revenue. • Managed ‘shut down’ of a cross-functional team of 9 • Created new Self Study Online product and development model, resulting in a 100% reduction of CD production costs, and showcased Oracle’s iLearning LMS

Arlington, Va, Us

Designed curriculum as part of an ASTD award winning team, awarded for an integrated learning system for Boeing Mechanics pre-hire training.

Arlington, Va, Us

Managed costs and spending of NC Programmers on the F22 program.

M.Ed, Adult And Vocational Education

B.A., Mathematics And Computer Science