Shelby Johnson, Edd Email & Phone Number

Blaine, Minnesota, United States

Minneapolis, Minnesota, United States

As the Director of Customer Development at eLumen Insights, I led a dynamic team dedicated to optimizing our customer development initiatives. My role involved fostering a culture of excellence, aligning strategies with eLumen's goals, and enhancing customer satisfaction. By focusing on innovative solutions and strategic leadership, my team worked to exceed customer expectations and drive organizational success.

Training Specialist - Innovation Lead

At Infinite Campus, I played a pivotal role in developing on-demand learning opportunities to enhance customer knowledge, skills, and effectiveness in using Infinite Campus' Student Information System. I spearheaded the onboarding process for new team members, ensuring seamless integration into the company culture and equipping them with the necessary knowledge and resources of the product. My leadership in driving innovation initiatives identified opportunities for process improvements, efficiency improvements, and creative solutions, contributing significantly to the growth and evolution of Infinite Campus training and development initiatives.

Blaine, Minnesota, United States

- Developed and delivered comprehensive training programs and materials to educate clients and end-users on Infinite Campus software solutions.- Customized training content to meet the specific needs of diverse educational institutions, ensuring effective adoption and utilization of Infinite Campus products.- Collaborated with cross-functional teams to stay current with product updates and improvements, incorporating these changes into training materials and sessions.- Continuously assessed training effectiveness through feedback mechanisms and metrics, making necessary adjustments to enhance learning outcomes.- Provided exceptional customer support by responding to training-related inquiries and issues, ensuring that clients have the knowledge and skills needed to maximize the value of Infinite Campus solutions.

Greater Minneapolis-St. Paul Area

I provided a learner-centric approach to language instruction and comprehension, tailored to corporate language programs to align with the individual experience levels, backgrounds, and preferred learning methods of each participant. My focus was on facilitating effective language learning by crafting specialized programs that empowered learners to excel in their professional or everyday tasks.- Collaborated closely with clients to conduct thorough needs assessments, identifying and prioritizing specific learning objectives and requirements.- Designed comprehensive course content, including documentation, lesson plans, audio/visual aids, learning materials, and evaluation tools, all tailored to meet the unique needs of student programs.-Leveraged my expertise in learning technology applications and best practices to create dynamic e-learning, online education, and blended learning environments, ensuring engaging and effective learning experiences for participants.

Minneapolis, Minnesota, United States

North St Paul, Minnesota, United States

Roseville, Minnesota, United States

Doctor Of Education - Edd, Technology Leaders

Master Of Science - Ms, Teaching And Learning - Technology Emphasis

Organizational Communication, Business

Activities and Societies: Academic Honors • Academic Distinction • Alpha Lambda Delta Phi Eta Sigma Honor Society • Dr. Alan Zimmerman.