Shelby Wright Email and Phone Number

- Assigned as the product owner for Knowsource and Case Manager, internally developed innovation tools for knowledge management, service tickets, and change management- Collect business requirements from technology support teams using custom software products- Assist delivery director in portfolio management of custom-built software- Lead team meetings and product demonstrations with stakeholders by presenting information on user acceptance testing, changes, and information on product quality

- Explored and implemented fundamental concepts of Agile as an approach to project and product management- Elicited feedback through stakeholder and turned it into action plans utilizing analytical ability to create great documentation- Coordinate agile ceremonies/meetings with various scrum teams keeping resources focused on delivery

- Executed individual sales and service metrics to help the banking center achieve the strategic and tactical plans of the company- Displayed high-quality customer service within the banking center- Accountable for customer banking transactions utilizing multiple bank software

- Collaborated closely with the Manager or assigned staff member and completed all allocated tasks- Assisted in new product launches through meetings and workshops to help the company deliver to clients- Built reports for the sales team in Tableau