Shelby Moore Email & Phone Number

Almont, Michigan, United States

Ann Arbor, Mi

Monitor incoming e-mails to our Shared Services e-mail address and answer them accordingly. Handle escalated issues from callers. Monitor our call queue to ensure that we are meeting our Service Level Agreements across the University of Michigan. Responsible for new hire training for staff coming into the department including developing and preparing training materials, shadowing new hires as they begin on the phones, and hold training sessions with incoming new hires. Serve as a member on our Shared Service Center Enrichment Committee, which is in charge of handling the social events for our building. Continue to assist employees in answering benefit questions related to: Blue Cross Blue Shield Community Blue PPO, U-M Premier Care (Blue Care Network), GradCare (Blue Care Network), Blue Cross Blue Shield Comprehensive Major Medical, and Health Alliance Plan, MedImpact Prescription Drug and NoviXus Prescription Mail-Order Service, Delta Dental, Davis Vision, Hyatt Legal, MetLife Life Insurance, Long-Term Disability, PayFlex Health & Dependent Care Flexible Spending Accounts, as well as Retirement Savings Accounts through TIAA-CREF and Fidelity. Work with Blue Care Network to assist with basic enrollment issues and complete urgent enrollments for employees, when necessary. Assist job seekers with navigating and troubleshooting the umjobs.org website. Provide verification of employment to third party companies. Served as an open enrollment tester for the online portal to ensure that employees would have a successful enrollment process. Provided phone, walk-in, and email assistance to employees during Open Enrollment. Use and have a knowledge of MPathways/PeopleSoft, Remedy and ServiceLink ticketing systems, Google email and Cisco phones through every day work. Serve on the interview committee. Provide retirement counseling, including packet preparation and verifying eligibility to retire from the University of Michigan.

Ann Arbor

Assist employees in answering benefit questions related to: Blue Cross Blue Shield Community Blue PPO, U-M Premier Care (Blue Care Network), GradCare (Blue Care Network), Blue Cross Blue Shield Comprehensive Major Medical, and Health Alliance Plan, MedImpact Prescription Drug and NoviXus Prescription Mail-Order Service, Delta Dental, Davis Vision, Hyatt Legal, MetLife Life Insurance, Long-Term Disability, PayFlex Health & Dependent Care Flexible Spending Accounts, as well as Retirement Savings Accounts through TIAA-CREF and Fidelity. Also assist in understanding and explaining the retirement process from University of Michigan as well as the requirements to retire. Work with Blue Care Network to assist with basic enrollment issues and complete urgent enrollments for employees, when necessary. Train and shadow new hires in the HR Service Center. Assist job seekers with navigating and troubleshooting the umjobs.org website. Provide verification of employment to third party companies. Served as an open enrollment tester for the online portal to ensure that employees would have a successful enrollment process. Provided phone, walk-in, and email assistance to employees during Open Enrollment. Use and have a knowledge of MPathways/PeopleSoft, Remedy ticketing system, Google email and Cisco phones through every day work.

Onondaga, Mi

Responsible for maintaining employee personnel files and records. Participated in interview process by setting up interviews, assisted in drafting interview questions, as well as experience conducting interviews. Provided offers of employment as well as rescinded offers if necessary. Completed hiring process, background checks (including iChat, SOR, DHS, reference checks), set-up pre-hire physical, drug screen, and TB tests, as well as coordinated orientations for new employees. Posted jobs internally and externally. Processed applications and resumes. Assisted HR Generalist in coordinating open enrollment agency wide for multiple locations. Maintained employee training records. Responsible for upkeep of all I-9 documents. Assisted in coordinating agency events, such as our annual employee banquet. Provided information to job seekers.

Onondaga, Mi

Worked with the Human Resources Department and shadowed the Human Resources Generalist during her daily tasks. I worked on many projects including: I-9's, Employee Satisfaction Surveys, helped with the Employee Recognition Dinner, filing, and any other miscellaneous tasks assigned to me.

Traverse City, Mi

Responsible for Medicaid and Medicaid HMO insurance billing. Created and maintained Medicaid Prior Authorizations. Worked A/R reports to ensure proper billing and receive payments. Assisted in billing for Medicare, Blue Cross Blue Shield Michigan, and other secondary insurances. Requested, maintained, and created Certificates of Medical Necessity as well as Letters of Medical Necessity. Assisted clients with their medical billing questions and occasional customer service requests. Handled customer intake as well as updating customer information in both the Universal Software System as well as the Brightree Software System. Responsible for all filing and scanning of documents. As part of a team successfully launched a new Billing Software system: Brightree.

Assisted customers. Handled cash register. Worked shipping/receiving. Stocked shelves.

Bachelor Of Arts (B.A.), Psychology, Sociology

Associates In Applied Science And Arts, Psychology

Activities and Societies: Phi Theta Kappa