Shelby Moore Email & Phone Number

Almont, Michigan, United States

Ann Arbor, MI

Monitor incoming e-mails to our Shared Services e-mail address and answer them accordingly. Handle escalated issues from callers. Monitor our call queue to ensure that we are meeting our Service Level Agreements across the University of Michigan. Responsible for new hire training for staff coming into the department including developing and preparing.

Ann Arbor

Assist employees in answering benefit questions related to: Blue Cross Blue Shield Community Blue PPO, U-M Premier Care (Blue Care Network), GradCare (Blue Care Network), Blue Cross Blue Shield Comprehensive Major Medical, and Health Alliance Plan, MedImpact Prescription Drug and NoviXus Prescription Mail-Order Service, Delta Dental, Davis Vision, Hyatt.

Onondaga, MI

Responsible for maintaining employee personnel files and records. Participated in interview process by setting up interviews, assisted in drafting interview questions, as well as experience conducting interviews. Provided offers of employment as well as rescinded offers if necessary. Completed hiring process, background checks (including iChat, SOR, DHS.

Onondaga, MI

Worked with the Human Resources Department and shadowed the Human Resources Generalist during her daily tasks. I worked on many projects including: I-9's, Employee Satisfaction Surveys, helped with the Employee Recognition Dinner, filing, and any other miscellaneous tasks assigned to me.

Traverse City, MI

Responsible for Medicaid and Medicaid HMO insurance billing. Created and maintained Medicaid Prior Authorizations. Worked A/R reports to ensure proper billing and receive payments. Assisted in billing for Medicare, Blue Cross Blue Shield Michigan, and other secondary insurances. Requested, maintained, and created Certificates of Medical Necessity as well.

Assisted customers. Handled cash register. Worked shipping/receiving. Stocked shelves.

Bachelor Of Arts (B.A.), Psychology, Sociology

Associates In Applied Science And Arts, Psychology

Activities and Societies: Phi Theta Kappa