Shelby Sexton Email and Phone Number

In a consultative fashion with our users; support, architecture, build, deploy and operate solutions that deliver customer value-Assist in the onboarding of new customers and new solutions for existing customers-Document operational processes and procedures related to solutions-Consults with both internal and external customers on edge computing technologies-Be the trusted solutions advisor for our customers and partners as it relates to desired changes to their existing deployment.-Assist in the Solutions Design process for assigned customer deployments-Liaise with the Customer Success team to ensure the customer’s desired outcomes for a solution are defined and managed throughout the entire customer lifecycle

12 week immersive program learning to leverage and master HTML, CSS, and JavaScript through practical, hands-on projects and real-world scenarios. Developing interactive and responsive websites through several languages to a become full-stack engineer. Software Development Skills I've Learned:HTML | CSS | JavaScript | jQuery | React | Node.js | Express SQL | PostgreSQL | Ruby | Ruby on Rails | Git | GithubMongoDB | Heroku | SASS |

-Found the best tech solution among all possible to solve the existing issue-Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for Ubisoft customers. -Troubleshooting, diagnosing, and escalating tickets.-Documenting problems and solutions.

-Directed daily operations-Created incentives and projects for employees to express themselves while building a brand for our local store- Recruited, trained, mentored, and managed 15+ member team -Ensured continuous delivery of outstanding customer service.  -Assumed accountability for store results and staff performance. -Developed and implemented strategic merchandising and sales plans to achieve and exceed profit goals and reduce expenditures while ensuring payroll remains within budget.

-Led staff to better customer management practices and behaviors-Finding the best solution possible to customer or product issues-Regulated scripted responses, monitored special customer cases-Monitored online reviews and relationships with online third parties.-Assisted customers in selecting merchandise, answering questions, and quickly resolving concerns. -Participated in order completion and quality checks.

-Helped create training and development programs in a startup retail entertainment environment of over ten local stores. -Facilitated training initiatives for managers, and employees in quality service, coaching, and performance management.- Lead new employee culture training and orientations and certification testing.- Often attended company PR and marketing events-Won company hosted 2013 Barista Championship for Ohio