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• Promote and market the business; sometimes to new or niche markets• Manage budgets and maintain statistical and financial records• Sell travel products and tour packages• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism• Execute marketing plans to exceed branch performance and productivity• Ensure that the team liaise with immigration, airlines and hotels to manage bookings and schedules that come through all platforms, especially marketing• Provide sales reports to head office• Implement alternative and innovative ideas for achieving new business• Motivate the sales team during events and partnerships to hit and exceed their targets and ensure company profitability• Meet company directors who advise on strategy and find out about any local issues and future trends

• Recruiting staff with set budgets as assigned• Preparing the offer letter, coordinating with staff to ensuring receipt of proper set of documents required to obtain approvals mainly for Labor card, Occupational Health Card, etc.• To ensure good rapport with PRO agency for obtaining government approvals to fasten the process of on-boarding staff• Maintaining records of commencement & expiry of staff documents & renewals, to be processed before the expiry post confirmation from project/account manager• Conducting training programs & activities for staff on code of conduct for activation events, informing & educating them of corrective measures if there is a problem/violation of any policy• Creating a pool of promoters which can be allocated for short campaigns• Creating & maintaining promoter profiles inclusive of pictures, experience, background, bio info, etc.• Up to date with all the required rates for processing approvals as well as rules, regulations & laws of the Ministry of Labor• Assist with all internal and external HR related inquiries or requests• Produce and submit reports on general HR activity• Preparing plans, time maps, road maps for implementation of field operation projects• Obtaining approvals from third parties and organizing documents for project implementation• Coordinating internally with different departments internally and third parties/suppliers externally for materials production (Stands, uniforms, set ups, etc.)• Reviewing & reporting of field executions & activities

• Providing marketing expertise to various restaurant, hotel, retailer, etc. related brands• Working closely with clients to develop social media campaigns in order to promote brands• Develop interactive content with the help of the clients design and production team to create promotional artworks, videos and audios • Analyze the competition and accordingly plan, develop and execute relevant and engaging content which will be beneficial to clients• Drawing up flow charts of activational campaigns and ensuring things go as planned

• Developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brand• Deploy successful marketing campaigns and own their implementation from ideation to execution to analyzing • Supervising & overseeing advertising, product design, marketing material, from website banners to hard copy brochures and case studies to maintain consistency in branding• Build strategic relationships and partner with key industry players, agencies and vendors whilst working in tandem with colleagues across multiple departments (sales team, programming team, creative department and branding agency)• Identifying potential partners based on product goals and market needs and Overseeing partnership implementation in collaboration with internal teams• Initiating, negotiating and executing partnership barter/semi-barter agreements• Organizing events, product launches, exhibitions, photo shoots, etc.• Experiment and promote the brand with a variety of through the line marketing platforms (Television, radio, print, billboards, mobile app, mailers, digital and social media – Facebook, Twitter, Instagram, Snapchat, Whats App, etc.) • Produce valuable and engaging content for our digital platforms to attract and convert our target groups• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely• Measure and Analyze marketing campaigns, gain insight, assess results against goals, analyze consumer behavior and adjust digital and traditional advertising campaigns accordinglyAchievements: • Implemented digital and social media platforms for the channel• Developed corporate communication strategies that are still being used• Planned and executed various overseas gratification trips for clients and listeners

• Event Activations with over 65 brand tie ups• Working closely with the Legal Department on terms and conditions of each barter deal• Branding, Social Media operations, research and execution• Managing yearly budgets whilst working in tandem with the Corporate Marketing Team and Other Departments• Projecting thorough TTL Marketing skills including both ATL (Television, radio and print advertising + Billboards and Mobile App) and BTL (Email marketing, SEO & SEM, keyword analysis, Social Media marketing – Facebook, Twitter, Instagram)• Overlooking team of marketing executives, graphic designers, partner agency, etc. to develop and execute ideas to help business development • Sourcing and Developing new clients and strategic partnerships in tandem with the sales department to enhance business profits• Planning, executing& selling company related events and issuing corporate communications on a timely basisAchievements: • Enhanced number of event tie ups through developed contacts• Key part of making Radio Mirchi UAE the #1 Bollywood radio station in the UAE• Key part of implementing a successful and stand-alone activations arm for Abu Dhabi Media(Sales & Marketing)• Responsible for the daily digital analysis in order to propel digital growth through mediums of organic and paid advertisements

• Follow up on the concepts and proposals approved by clients and put them into reality • Source for materials and act as a negotiator to obtain cost-effective prices from suppliers • Key liaison between client, event managers, in-house designers and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met • Apply for licenses, permits required with the relevant authorities• Coordinate and manage the set-up and production of the event on site, ensuring the delivery of a high quality event • Plan and propose workflows for every event• Required to work closely with the members of the team to collectively produce a successful event • Logistics management and inventory control of all equipments, materials and any other items

• Looking into different types of booking orders coming in directly from clients and Agencies • Liaising directly with Clients and Agencies regarding the required details and promoting ideas to clients about the benefits of advertising on various radio stations of the company• Liaising with the digital marketing team for all the details required from the client to create banners, enhance blogs and social media pages • Also to include vital content to promote clients on most used websites • Assisting in cross selling digital advertising spaces along with Radio air space and client promotions with Sales and Marketing Department, etc.

• Answer incoming customer calls and provide assistance hardware and software issues• Interact and coordinate with other departments to resolve customer issues• Determine further action or final completion on customer cases received• Analyze opportunity to sell additional products or services• Test, analyze and clear customer reported trouble• Escalate customer trouble issues when appropriate

• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets

• Determine requirements by working with customers• Answer inquiries by clarifying desired information• Completing transactions; forwarding requests• Sell additional services by recognizing opportunities to up-sell accounts; explaining new features• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment