Sheldon Bertram Email & Phone Number

Detroit, Mi, Us

Walled Lake

Use established Help Desk system to monitor and track problem tickets and technical support issuesEnsure timely and considerate service to end-usersUtilize any and all available resources to conduct computer diagnostics in order to determine the nature of problems and provide technical supportInstall and perform minor repairs to hardware, software, and peripheral equipment following local design requirementsVirus / Spyware Detection and RemovalCreating user accounts and managing access control based on company policyWrite documentation for the IT knowledge baseMaintain and assure confidentiality of dataMaintain and assure compliance with all IT policies and proceduresAssist with daily tasks in an effort to maintain various compliance standardsOther duties and responsibilities as assigned

Troy,Mi

IT Support

2978 W. Grand Blvd

 Maintained and troubleshooted devices and systems, hardware, and software. Setup laptops installed with state certified software to allow polls to process voters Supported all hardware/software for the entire building; including setting up Voting Devices (ImageCast Precinct Tabulator (ICP), ImageCast X Ballot Marking Device (ICX). Trained poll workers on how to Open Polls, Process Voters, and Close polls.

• Deploying, researching, and developing hardware and software, as well as building laptop and desktop loads for the entire corporation.• Assist the Help Desk with over-the-phone problem resolution as a way of helping consultants avoid having to send their machines in for repair. • Installing, configuring, and troubleshooting computer systems; operating systems, messaging systems and directory structures• Maintaining desktop and application performance, reliability, desk-side training, and working with external hardware vendors for maintenance, repair, and upgrades for desktops, laptops, notebooks, personal digital assistants, and printers.

• Aided instructors and students in the use of computers• Managed print server• Helped students log into computers • Supported students learning Microsoft Windows, Word, PowerPoint and programming in Visual Basic, C++, Java and Adobe Acrobat