Sheldon C. Email & Phone Number

Houston, Texas, United States

Detroit, Michigan, United States

Detroit, Michigan, United States

Greater Detroit Area

Rochester, New York Area

- Deliver exceptional IT support to over 5000 MSP Partners offering software solutions to an average of 30 clients per day via phone, email, and online chat by providing product information and walk-through guides while implementing back end coding resolutions.- Independently managed and resolved about 150 IT tickets per week that ranged in topics from Networking, Virtualization, Cloud Computing, Active Directory, and Datto products which utilized different sets of skills in the Linux/Windows environment.

West Bloomfield, Mi

- Delivered exceptional customer service to guests by providing product information, stock checks and efficiently resolving guests’ issues for approximately 80 customers every day.- Managed inventory of approximately 30,000 items through inventory reporting ensuring proper inventory levels.- Maintained store cleanliness and organization of stocked shelves following the proper rotation guidelines.

Farmington Hills, Michigan

- Promoted heating and cooling products on behalf of Body Comfort/TOL Inc. within 5 regional supermarkets. - Collaborated cross functionally with finance, sales & marketing teams to prepare sales proposals, analyze data & set sales goals.- Worked closely with supermarket administration on behalf of my client to execute sales and present marketing presentations. - Handled inventory on a daily basis with a value of $2,000 or more, while selling at least 65% of inventory daily.

Clinton Township, Michigan

- Attended 5 DTE Energy GreenCurrent events, signing up over 300 customers for voluntary home renewable energy programs.- Promoted Energy Efficiency rebate programs on behalf of DTE Energy to reduce energy consumption and positively impact business’ bottom line. - Managed, analyzed and continuously updated over 300 Goldmine CRM customer database accounts.

Warren, Michigan

- Initial contact for customers coordinating over 75 incoming calls daily to obtain client information. - Verified information and locations to dispatch local locksmith assistance.- Negotiated estimated arrival times with locksmith technicians.

Bachelor’S Degree, Management Information Systems

Activities and Societies: R.I.T College Basketball

Business, Management, Marketing, And Related Support Services, Sophomore

Activities and Societies: Adrian College Basketball

Education record

Activities and Societies: Young Black Men(Y.B.M)

High School, High School Diploma

Activities and Societies: Varsity Basketball