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Sheldon Dickson is listed as Music Teacher / Vocal Coach / Musician / Singer-Songwriter / Operations Manager Contact Centers - Voice and Digital at Self-employed, based in Durban, Kwazulu-Natal, South Africa. AeroLeads shows a matched LinkedIn profile for Sheldon Dickson.
Sheldon Dickson previously worked as Music & Vocal Coach at Self-Employed and Teacher of Music at Wanine Zovitzkey Music Tuition. Sheldon Dickson holds Diploma, Contemporary Music - Vocals from Damelin.
13 years of experience in Contact Center BPO Industry. A Dynamic Leader! I could be the catalyst you're looking for!🔥Multi-instrumentalist and Vocalist offering private tuition in Voice, Guitar and Keyboards 🎶
Listed skills include Management, Performance Management, Customer Satisfaction, Customer Service, and 21 others.
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Durban, Kwazulu-Natal, South Africa
Private Music/Vocal Training for live performance and studio recording. Bookings for in-house teaching and coaching through Dream Weaving Studios, Durban, KZN, ZA
Westville Durban
Durban, Kwazulu-Natal, South Africa
Group Contact Center Manager- Sales, Cx Support, Voice & Email
Durban Area, South Africa
Assistant Manager – Operations• Assisting the Senior Operations Manager with the following:o Managing a multiple channel contact centero Delivering on contractual Service Level Agreement between the client and outsourcero Managing the profitability of the contact centero Operational planningo Achieving agreed quantitative and qualitative center performance objectiveso Managing impact and change control processes• Driving results through a team of Team Leaders and Agents• Jointly managing the client relationship the client and the outsourcer• Resource scheduling against contact patterns• Customer Response Management• Quality and Customer Experience Management• Contributing to development of the contact center’s vision, strategy and objectives whilst ensuring the delivery thereof• Risk Management• Contact Center MIS: Daily, weekly and monthly management reporting and interpretation• Engaging in Reward and Recognition of staff• Motivating and developing staff• Human Resource Management including recruitment and disciplinary procedures.• Driving the achievement of Customer Service objectives
Parktown, Johannesburg
Management of a team of call center agents. Performance management.Coaching, training and development of staff to achieve targets and customer satisfaction.Regular reporting and call center statistics analysis.Completing tasks within deadline driven environment.Problem solving skills and innovation.
Sunninghill Johannesburg
Management of a team of call center agents. Performance management.Coaching, training and development of staff to achieve targets and customer satisfaction.Regular reporting and call center statistics analysis.Completing tasks within deadline driven environment.Problem solving skills and innovation.
Grade 12
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Sheldon Dickson works for Self-employed.
Sheldon Dickson is listed as Music Teacher / Vocal Coach / Musician / Singer-Songwriter / Operations Manager Contact Centers - Voice and Digital at Self-employed.
Sheldon Dickson is based in Durban, Kwazulu-Natal, South Africa while working with Self-employed.
Sheldon Dickson has worked for Self-Employed, Wanine Zovitzkey Music Tuition, Wns, Cci South Africa, and Aegis Outsourcing South Africa (Pty) Ltd.
You can use AeroLeads to view verified contact signals for Sheldon Dickson at Self-employed, including work email, phone, and LinkedIn data when available.
Sheldon Dickson holds Diploma, Contemporary Music - Vocals from Damelin.
Sheldon Dickson is listed with skills including Management, Performance Management, Customer Satisfaction, Customer Service, Call Centers, Team Leadership, Team Management, and Contact Centers.
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