Sheldon Hicks Email & Phone Number

A highly experienced Rail Professional with over 30 years’ Operational and Customer service experience, gained from frontline, through to senior and strategic management roles, including current deputy Operations Director. A naturally motivated, energetic and driven individual with a proven track record in leadership, coaching and development of highly effective teams, focussed on Operational delivery and Customer Service excellence. I lead by example valuing accountability, resilience and influence amongst my key attributes. Other Key Skills, Strengths and Achievements include;-Extensive experence of leading large operational functions that include Driver, Conductor, Control, Resource Planning and deployment teams. -Ability to actively engage with colleagues and stakeholders at all levels both internal and external -benefiting from many years experience of trade union protocol and negotiations, including successful delivery of driver productivity package and 4 day week-Led on various change management intiatives including Area Reorganisations, Centralisation of Rosters, and restructure of Control and Driver Management Teams-Comprehensive experience of leading harmonisation/productivity project management work streams for Conductor and Driver grades-Highly experienced in strategic resource management and workforce planning-Highly Effective in trouble shooting, contingency planning and dispute resolution.

Listed skills include Team Leadership, Coaching, and Operations Management.

• 

  Walton-Le-Dale High School