Sheldon Morris Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Tucker, Georgia, Us

Dallas, Tx, Us

• Install, maintain, and repair AT&T wire systems in residential and commercial locations• Diagnose and troubleshoot customer service issues related to the installation of new services or existing services• Install and configure network equipment such as routers, switches, modems, and other hardware components• Perform quality assurance tests on all installations and repairs to ensure proper functioning of the system• Provide technical support to customers regarding their AT&T wire systems• Maintain accurate records of all work performed, including time spent, materials used, and any additional information needed for billing purposes• Ensure that all wiring is installed according to local codes and regulations• Monitor and test signal strength and performance of the AT&T wire system• Respond to emergency calls from customers and provide prompt resolution• Train and mentor junior technicians on best practices and proceduresKeep up-to-date with industry trends and technologies

Atlanta, Georgia, Us

Hanover, Md, Us

Atlanta, Georgia, Us

Edison, New Jersey, Us

• Provide hands-on technical support to hospital employees at hospital and other locations within Jersey City • Troubleshoot hardware including workstations, monitors, keyboards, mobile phones, etc • Imaging of devices using LanDesk and Dameware • Use Active Directory to add new users, delete users, etc. • Remote in to devices using LanDesk • Handle tickets from Remedy ticketing system for fixing or troubleshooting network and workstation related issues • Responsible for discarding and documenting old machines • Interact professionally with hospital staff while providing excellent customer service.• Support Epic Support at the early stage TDR 1 ( Technical Dressing Rehearsal) • Support Epic Go Live at Palisades Medical Center • Perform Group Policy update • Install Imprivata using LanDesk to enable Tap and Go Login• Configured Zebra printers using Zebra printer utilities• LAN/WAN connectivity• Switches/routers port activation• Migrated customers from Windows 7 to Windows 10 operating system to ensure consistency and continuity via SCCM

Memphis, Tennessee, Us

● Prepare and maintain accurate sales report.● Quotes prices, negotiates with customer, and closes the sale.● Contact Potential customers to explain type and value of services or product.● Identify target geographic area for sales on a weekly basis● Perform Telemarketing and outside door-to-door sales. ● Enter data with a computer and a mobile device.● Build customer relationship and provide customer service.

• Setting up computer work stations including peripheral devices.• Interacted with the company’s customers and provided them with technical information, addressed inquiries regarding products and services as well as help to resolve any customer complaints• Build and repair computer systems• Perform virus/malware/spyware prevention and removal on computers/laptops• Provided backups and re-installations of operating systems and drivers• Disconnect Old PCs and Install, Power up and Test New PCs • Provide customers with quality PC support both in person and through remote access troubleshooting.• Hardware & software installations and troubleshooting of laptops and desktops.• Optimizing the performance of hardware and software. • Optimize PC’s, defragmenting hard drives, virus scans, MS-Config & Reg-Edit. • Install and maintain network printers; Perform System Restore and Back Up’s.• Creating, installing and configuration of network. • Image computer using PXE Boot, Removal Media (USB Flash Drive and Cd’s/DVD’s).• Operating of local area networks

Computer Science

High School/Secondary Diplomas And Certificates