o Lead and inspire a team of Fraud Analysts, providing guidance, training, and support to maximizetheir performance, productivity, and professional growth.o Set performance expectations with the established key performance indicators (KPIs),and regularly monitor Sportsbook Fraud Analysts performance, providing feedback, coaching, and recognition todrive excellence.o Performance Coaching and Feedback: Provide ongoing coaching, feedback, and guidance to team members,helping them identify areas for improvement, develop skills, and maximise their potential.o Performance Improvement Plans: Identify underperforming team members, develop and implement performanceimprovement plans, and monitor progress to ensure performance goals are met.o SLA Management: Take ownership of Service Level Agreements (SLAs), making sure that the team understandsthe performance targets and ensuring that the team consistently meets or exceeds agreed-upon service deliverytimelines.o Problem Resolution: Act as a point of escalation for complex issues or customer complaints, working closely withteam members and relevant stakeholders to ensure prompt and satisfactory resolution.o Quality: Support team in maintaining quality standards, by working closely with QA and conductingregular audits and assessments. Provide accurate and consistent feedback to the team on identified qualityimprovement areas.o Leadership Development: Cultivate a culture of continuous learning and development within the team, supportingthe growth and advancement of individual team members, and identifying future leaders.o Carry out required and mandatory KYC checks along with document validation.Withdrawal verification involving all aspects including game play checks to ensure fair play before any money ispaid out.o Address player contacts via email & escalations, with respect to their account and any risk related concerns.o Validate financial documents and other player proofs associated with the account.

o Determine and apply the appropriate restrictions to be made on a client’s account based on the client’s risk profile o Provide Risk support to the rest of the company and third-party partnerso Liaise with third party service providers on fraud trends and other relevant issueso Assess the vulnerability of assets to specific threatso Determine the risk (i.e., the expected consequences of specific types of attacks on assets) o Identify ways to reduce those riskso Prioritize risk reduction measures based on a strategyo Monitor and strategically manage chargebacks as well as disputes by processoro Any other tasks that would be determined by Management from time to time consistent with your role o Maintain relevant documentation for audit and inspectiono Communicating to clients on all document, Risk and withdrawal related queries via phone calls, e-mails and online chato Perform annual and periodic review of High Risk, Moderate and Low Risk Accounts Accounts which mayinclude horizontal reviews of high risk customer groups account activity and documentation, (such as KYCs, Beneficial Ownership, business documentation, etc.), requiring updating. Also perform CDD and EDD to validate customer’s SOW/F as well as to determine if any derogatory information regarding the customer(s).o Preparation of Suspicious Activity Reportso Makes recommendations for closing accounts and performs associated follow up to ensure closure of theaccounts.o Keep informed of current laws, regulations, and common practices in the Bank Secrecy Act, USA Patriot Act and Anti-Money Laundering regulations with emphasis on understanding the current financial crimes environment and leveraging that knowledge into practical application of AML and risk mitigation standards to help offset emerging and changing financial crime trends and issues.

o Meet and exceed daily, weekly and monthly objectives and targetso Ensure that more complex customer issues are followed up and resolved in a timely mannero Offer customers new promotionso Proactively develop customer relationships by maintaining contact at an appropriate levelo To ensure outbound sales targets are consistently achievedo Feedback recurring customer issues to Team Leader and relevant internal departments, whereapplicableo Contribute to the ongoing development and improvement of the customer experience o Updating System and recording customer responses

o Accountable for accurately inputting and reviewing importer/exporter documentation to issue a Certificate of Conformity.o Ensuring products conform to relevant standards of client government requirements. o Pre-shipment export inspection booking and scheduling.o Product Registration and licensing controller for my team.o 2IC Position (Second in Charge) on team for almost 2 years.o Highly involved in distribution of work and ensuring that quality & performance is pushed to the max.

o Clearing & Forwarding Agento Airfreight and Sea freighto Shipment bookings & quotations.o Cargo Drawingo Live Animal Cargoo Filing, invoicing & payment follow ups.

o Preparation and compiling of court files, serving of all legal documentation to various departments.o General office administrationo Indexing, paginating, typing and filing of documents.

o Sales of various products.o Work in a team to achieve targets.