I was multiple times a top consultant as well as the 2IC in my team. i was also given the responsibility of running an admin team manually capturing sales by an external call center, through this i was given the opportunity to create/innovate new processes as well as creating sales scripts.• Contact underwriter and submit forms.• Provide customer service.• Influence and persuade customers.• Ensure that policy requirements are fulfilled, including any necessary documentation and the completion of appropriate forms.• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.• Perform administrative tasks, such as maintaining records and handling policy renewals.• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including Car, Building, Contents and All Risk cover.

• Re-intermediating existing and new policies,• Resolve all customer queries efficiently, within agreed timelines,• Preparation of Quotes,• Deliver services that exceeds customers’ expectations through proactive, innovative and appropriate solutions,• Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets,• Provision of efficient administration service through careful and timeous planning, reporting and updating of all relevant information,• Comply with governance in terms of legislative and audit requirements,• Enter all qualified leads into the service pipeline and maintain daily,• Provide accurate and reliable statistics manage own development to increase own competencies.• Employ sales skills to influence the customer into selecting an option.

• Provide sales support and services to ensure retention of clients,• Resolve all customer queries efficiently, within agreed timelines,• Deliver services that exceeds customers’ expectations through proactive, innovative and appropriate solutions,• Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant sales targets,• Provision of efficient administration service through careful and timeous planning, reporting and updating of all relevant information,• Comply with governance in terms of legislative and audit requirements,• Enter all qualified leads into the sales pipeline and maintain daily,• Check all transactions daily to ensure new business applications are closed within appropriate timelines,• Provide accurate and reliable sales statistics manage own development to increase own competencies.