Sheldon Reynolds Email and Phone Number
Sheldon Reynolds work email
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Sheldon Reynolds personal email
Strong relationship manager with a proven background in project management and customer success. Effective interpersonal skills to collaborate with external and internal customers in leading successful business outcomes. Possess the hard and soft skills necessary to quickly identify roadblocks and creatively discover solutions that result in win-win outcomes.Strengths:• Project management skills & concepts• Time management & priority setting• Quality decision making• Managing through systems• Organizational & strategic agility• Relationship management• Drive for results• Learning on the fly
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ConsultantRsm Us Llp Dec 2023 - PresentUnited States -
Business ConsultantWise Consulting Associates Oct 2022 - Dec 2023Florida, United States
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System Implementation ConsultantAdp Feb 2021 - Oct 2022Maitland, Florida, United States• Engage with high revenue clientele to lead system conversion and integration of payroll related activities to quickly and efficiently achieve their key strategic business initiatives.• Analyze and assess client’s current business structure, components & processes involving old and new systems to provide detailed consultative insight for gap analysis, risk mitigation, and action planning.• Ensure project plan completeness by developing action plans, identifying critical paths, and collaborating with numerous interdependent teams to obtain buy-in of the scheduled tasks, ownership and timing.• Partner with key product users to help them attain clarity, comfort, understanding, and utilization of the new system for accomplishing their daily and long-term objectives. -
Support ManagerAdp May 2018 - Jan 2021Maitland, Florida, United States• Frontline manager overseeing the Client Support team in execution of departmental KPIs (customer satisfaction, time-to-resolution, quality of solution provided, client hold times, and follow-up).• Coached and mentored the Client Support Specialists by providing high level technical guidance on a wide variety of topics to better equip and strengthen their skillset in achieving consistent client satisfaction.• Analyze individual and team performance to identify trends that resulted in building performance goals, action plans, and assessing/establishing future growth opportunities.
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Escalation Support SpecialistAdp Dec 2017 - Apr 2018Maitland, Florida, United States• Worked directly with Senior Leadership to engage with clients on high profile, escalated issues to provide swift and timely resolution ensuring client satisfaction.• Subject Matter Expert & integral leader on numerous projects focused on knowledge expansion and directives that yielded a 20% improvement in client satisfaction compared to previous year.
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Client Support SpecialistAdp Aug 2017 - Nov 2017Maitland, Florida, United States• Frontline client support assisting on various inquiries, issues, and concerns.
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Customer Service Representative Team LeadPublix Super Markets Apr 2013 - Aug 2017Orlando, Florida AreaCoordinate front end operations and back office activities to deliver on weekly sales targets and customer satisfaction results.
Sheldon Reynolds Skills
Sheldon Reynolds Education Details
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Project Management -
Lake-Sumter State CollegeOrganizational Management
Frequently Asked Questions about Sheldon Reynolds
What company does Sheldon Reynolds work for?
Sheldon Reynolds works for Rsm Us Llp
What is Sheldon Reynolds's role at the current company?
Sheldon Reynolds's current role is HCM Consultant / Project Management.
What is Sheldon Reynolds's email address?
Sheldon Reynolds's email address is sh****@****adp.com
What schools did Sheldon Reynolds attend?
Sheldon Reynolds attended Strayer University, Lake-Sumter State College.
What skills is Sheldon Reynolds known for?
Sheldon Reynolds has skills like Leadership, Microsoft Office, Teamwork, Microsoft Word, Management, Team Building, Customer Satisfaction, Microsoft Excel, Communication, Public Speaking, Organizational Culture, Training.
Who are Sheldon Reynolds's colleagues?
Sheldon Reynolds's colleagues are Roman Phillips, Jill Reyes, Cpa, Yvette Harris, Jagriti Singh, Kristie Radmall, Ashley Gaylord, Karen Anderson.
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1dpsk12.org -
1mac.com -
2guggenheimpartners.com, loopcapital.com2 +131282XXXXX
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