• Collaborated closely with clients and internal stakeholders to turn their needs into effective design solutions• Identified bottlenecks in internal communication and presented process improvements that streamlined production workflows, leading to enhanced quality of deliverables, increased client satisfaction, and higher revenue in shorter periods

• Developed and implemented innovative strategies that increased productivity, including the creation of templated design resources and authoring best practices documentation for future use• Successfully streamlined project workflows and optimized workload distribution, resulting in increased team kit activity and reduced project turnaround times• Developed and delivered compelling presentations to senior leadership on key design initiatives, successfully advocating for budget approvals and securing resources for strategic projects

• Led a team of frontline staff to consistently exceed customer satisfaction expectations, as evidenced by positive guest reviews and a high rate of return visits• Successfully recruited and onboarded top-performing frontline staff, leading to a motivated and efficient team that consistently delivered exceptional guest experiences• Implemented a comprehensive performance management routine with regular feedback and targeted training, leading to more engaged employees, reductions in staff turnover, and better overall service quality• Liaised with cross-functional department heads to ensure customer expectations were exceeded• Effectively managed resources and logistics and streamlined operational processes to make sure daily operations ran smoothly and were as efficient as possible, which resulted in consistently positive guest experiences• Prepared insightful operational reports that identified areas for improvement and provided actionable recommendations

• Recognized the growing demand for user-centered design and successfully advocated for expanding web development and UX/UI services, leading to new revenue streams for the company• Designed and developed the company's very first responsive website, which significantly enhanced user experience and accessibility across different devices ahead of industry standards• Successively convinced stakeholders to embrace responsive design principles through presentations and workshops that included prototypes, mockups, and wireframe pitches, leading to company-wide adoption of mobile-first approaches for all their future web projects