Sheldon Roach Email & Phone Number

Irving, Texas, United States

• Install, configure, and update software applications and operating systems on end-user devices.• Documented and maintained comprehensive records of all service desk interactions, ensuring accurate tracking of incidents, requests, and resolutions via a ticketing system.• Assisted in the development and maintenance of knowledge base articles and user guides to facilitate self-service and improve efficiency of support operations.• Participated in on-call rotation to provide after-hours support for critical incidents and emergencies, demonstrating commitment to customer satisfaction and service excellence.• Provided first-line technical support to end-users via phone, email, and ticketing system, resolving hardware and software issues promptly to ensure minimal downtime.• Utilized remote desktop tools to troubleshoot and resolve user issues, including software installation, system configuration, and network connectivity problems.

Dallas, Texas, United States

● Diagnosed and resolved hardware malfunctions in desktop computers, laptops, and peripherals. Performed necessary repairs or replacements to ensure optimal performance and user satisfaction.● Created and updated documentation for troubleshooting procedures and solutions to common technical issues. Shared this information with the team to enhance knowledge transfer and efficiency.● Provided training sessions for users on new software applications and system features. Developed user-friendly guides to help staff maximize their productivity with technology.● Offered technical assistance to users via phone, email, and in-person for software and hardware-related inquiries. Maintained a professional demeanor while resolving issues efficiently and effectively.

Dallas, Texas, United States

● Unload materials and merchandise from incoming vehicles and stack them to assigned places.● Locate and move stock of products to pallets or crates for storage or shipment.● Identify damages and report shortages or quality deficiencies.● Transport raw materials to production workstations.● Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance.

Phoenix, Arizona, United States

Lithonia, Georgia, United States

• Wrote several reports concerning multiple incidents• Investigated reports of suspicious people and activity• Patrolled the streets of DeKalb County, whilst monitoring for any criminal activities• Arrested multiple suspects for multiple crimes• Have written citations for numerous traffic offenses and have taken out warrants for numerous criminal offenses

Camp Pendleton South, California, United States

-Inventoried 6,000 aviation warehouse items ranging from $0.10-$83,000 and as a result passing inspection with the highest percentage amongst the competing warehouses.-Maintained and improved delivery efficiency which caused the average delivery time to decrease from 2.8 hours to 1.5 hours.

Camp Pendleton South, California, United States

Organized required training events and input completed training into our training tracker system for 902 employees.

Camp Pendleton South, California, United States

• Distributed and managed funds between 10 major clients, equaling over 50 million dollars.• Familiarized newer employees with department policy and Standard Operating Procedures• Ran monthly and yearly budget report along with the bi-weekly transaction ledger of the consumers.• Due to knowledge and expertise was sent to an overseas (Japan) accounting department to assist and prepare their accounting division for audit.• Created reports summarizing audit findings and recommendations for improvement.• Conducted detailed reviews of client financial records, transactions, and internal controls to identify potential areas of risk or non-compliance.