Shelia Jackson Email & Phone Number

Saint Paul, MN, US

Washington, District Of Columbia, United States

• Adapted in-person facilitation and participatory learning methods into online techniques of knowledge sharing to create virtual learning environments.
• Designed and managed an online pause and reflect retreat for the Private Sector Engagement (PSE) Support mechanism attended by USAID clients and project staff. The retreat was designed to provide USAID and the project.
• Coached colleagues to incorporate reflection and participatory exercises into presentations for weekly learning sessions. The goal of the learning sessions was to strengthen project capacity by covering topics ranging.
• Managed buy-ins for USAID’s Bureau for Humanitarian Assistance and PSE Hub. This included coordinating work streams, developing work plans, supervising consultants and team members, overseeing budgets, and driving.

Washington D.C. Metro Area

• Advanced RTI’s strategic application of knowledge management as a technical advantage to attract and win funding from interested clients.
• Achieved program milestones, goals, and objectives for the USAID-funded CAPx Activity by implementing collaborating, learning, and adapting (CLA) practices and knowledge management activities.
• Facilitated adaptive management practices by leveraging monthly reflection sessions to implement changes to CAPx processes and workflows based upon evidence and experiential learning.
• Designed a co-creation process to bring together activity staff, key stakeholders, and USAID to develop the Blended Finance Learning Agenda for the CAPx Activity.

Washington D.C. Metro Area

• Provided strategic direction for the elevation of knowledge management into a programmatic technical sector of The TOPS Program.
• Managed the content, logistics and execution of six TOPS FSN Network Knowledge Sharing Meetings in four years that were attended by over 1,000 international food security and nutrition implementers, academics and.
• Conceptualized and initiated a program to build knowledge management capacity for implementers working in international food security and nutrition after identifying a gap in available resources. This program resulted.
• Designed and facilitated events centered on cross-organizational peer-learning through the application of participatory and adult learning techniques to ensure engagement and learning by all participants. These.
• Implemented reflection processes to strategically incorporate learning in real-time to improve the planning and execution of events and bolster the capacity of members of The TOPS Program.
• Managed a programmatic budget of $600,000 per fiscal year based upon the strategic goals of The TOPS Program and the work plan of the KM Team.

Washington, DC

• Set the strategic direction of the Knowledge Management Team by aligning priorities and activities to the strategic goals of USAID.
• Supervised and trained a team of Knowledge Management Analysts in client interaction, social media functionality, training course development, training and presentation delivery and the writing of tool instructions.
• Project Manager for the USAID Knowledge Management Expo, which was organized with no budget and attended by over 300 people.
• Advised deployment teams on implementation techniques, end-user support and promotional strategies for new collaboration tools. This enabled deployment teams to provide peer-to-peer learning of collaboration tools for.
• Led after action reviews and documented lessons learned to promote learning and improve project initiatives.

• Facilitated stakeholder discussions to make connections between business processes and knowledge sharing requirements to determine which social media tool solved collaborative needs.
• Acted as liaison between clients and developers to troubleshoot technical issues and to incorporate additional functionality into social media tools.
• Developed and implemented a capacity building program for social media tools, SharePoint and Google Sites resulting in the training of over 900 staff.
• Provided Google Apps training to 171 personnel in five days at USAID’s Kenya office.
• Coordinated Knowledge Management Reference Group meetings by soliciting speakers, preparing marketing materials, planning logistics and leading discussions.

• Consulted with stakeholders to address the collaborative needs and information sharing gaps of the Restructuring practice area.
• Redesigned the department’s SharePoint site to streamline communication, promote learning and address identified information sharing gaps.
• Identified common knowledge sharing barriers across the firm and developed strategies to resolve these barriers as a member of the knowledge management taskforce.
• Raised the visibility of information services by providing research, coordinating product demonstrations, evaluating resources and marketing directly to the Restructuring practice area.

• The SEEP Network
• Reviewed the “Enterprise Development Exchange” and “Microenterprise & HIV” websites to ensure sites launched without technical and design issues.
• Created a workflow process by writing instructions and guidelines for website functions.
• Strengthened staff capacity by training them on website functionality and user support.Mary McVay, Small Business Development Consultant
• Conducted key informant interviews and online searches to gather and synthesize information and write a report identifying the major international HIV/AIDS donors.
• Wrote and designed a fundraising brochure and HIV/AIDS information sheet for a community-based organization in Kenya.

• Prepared lesson plans and taught English to over 180 students at Instituto Agrário de Chimoio.
• Adapted to the cultural traditions of every day living and working in a developing country.
• Utilized cross-cultural communication skills to work with colleagues, teach students and interact with persons in the community.

• Acquired resources by conducting user surveys and consulting with stakeholders to determine information required for news stories.
• Managed a $50,000 annual acquisitions budget.
• Purchased materials without exceeding monthly allotment.

• Consulted with the Features and Foreign desks to target information needs and proactively provide research, contribute story ideas and develop subject specific Intranet pages.
• Developed a strategy for improving information requests turn-around time by initiating and carrying out an evaluation of print resources to revitalize the print collection.
• Increased the capacity of and created collaborative relationships with newsroom personnel by providing training for online information systems.

Ms, Library & Information Science

Ba, Religious Studies