Michelle Cross Email & Phone Number

Riverside, Ca, Us

California, United States

United States

• Financial oversight of 109 assets within the United States totaling $192,859,160.00.• Secondary signer for national Real Estate transactions.• Manage all appraisals and inspections: Commercial and Residential. • Review and approve all incoming Brokers opinions of value.• Proficient in PDS, TRESA and Trust Desk.• Assist with onboarding and exits within the TRESA Database.• Maintain client relationships.• Process invoices.• Schedule trust maintenance needs.• Process and approve all accounts payable.

Riverside County, California, United States

Corona, California

Business ManagerJune 2014-July 2015- Mountain View San Dimas CA 168 unitsJan 2015-March 2016- Boulder Creek Riverside CA 264 units (dual sited from Jan -July) March 2016- October 2018- Villas at Towngate Moreno Valley CA 394 unitsOctober 2018-2021 The Ashton Apartments Corona CA 492 units Dale Carnegie CertfiedElevate Coach- Assisting new Business Managers achieve goals and assist with their success and efforts within their new Business Manager position.

Riverside Ca

• Area Manager for a portfolio of over 950 occupied single family homes throughout Riverside County.• Lead and managed a team of Asset Protection and Service Associates.• Customer relations, resident satisfaction and financial performance for Riverside County.• Managed all field personnel for Riverside County.• Inspected homes turned over by Construction for sign-off as Rent Ready.• Ensured work orders were responded to within 24 hours and open requests were completed accurately and timely.• Customized reports for leasing and Property Management team through use of Saleforce.• Assisted Acquisitions Department throughout the purchase process and on boarded all new residents.

Moreno Valley Ca

•Community Director of Oakwood Apartment Homes a 241 unit Section 42 LIHTC community.•Conduct unit inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.•Maintain an efficient operation of the property even during understaffed periods. •Monthly bond reporting.•Process move-ins, move-outs, evictions and annual recertifications.•Superior customer service.

•Successfully completed a takeover of new establishment.•Assisted regional manager on weekly tasks.•Successfully decreased delinquency from an average of 9k per month to less than 2k at AME within a 60 day period.•Successfully rolled out new forms at the site level to increase time management of Community staff.•Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.•Increased occupancy by implementing marketing strategies and making contacts with corporate housing firms.

•Ranked first place for financial performance results in 2007 and 2009.•Awarded 2009 Community Manager of The Year 75-150 units by Apartment Association of Greater Inland Empire. •Nominated for Most Improved Community by Apartment Association of Greater Inland Empire 2009.•Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures. Ranked1st place on Resident Satisfaction survey 2009.•Ranked 1st place on Annual Audit companywide 2008, 2nd place company wide in 2009.•Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.•Nominated for Manager of the Year/ Community of the year 2008 by Apartment Association of Greater Inland Empire.•Awarded Rookie of The Year 2006.•Successfully completed a 4.0 Million dollar renovation in less than 22 months.•Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.•Mentor and train all new office hires for Inland Empire, Los Angeles, and Orange County on policy & procedures and software.•Assisted training department with Yardi rollout companywide.•Exceeded budgeted NOI objectives

Greater San Diego Area

•Exceeded budgeted NOI objectives; Assisted in a companywide condo conversion.•Superior customer service.•Generate, direct, and handled all traffic.•Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.•Budget preparation.•Assisted region with marketing ideas and rallies. •Participated in implementing new paperless process, resulting in streamlined operations.•Exceeded budgeted NOI objectives.