Samantha Hellen Email & Phone Number

Sydney, New South Wales, Australia

Chief Brand and Marketing Office

Sydney, New South Wales, Australia

Operational and Strategic support to the Managing Director of BT & Asgard Wealth Platforms, Investment & Operations

Barangaroo

Operational and Strategic support to the General Manager of Commercial Bank, incorporating Westpac, St George, BankSA, Bank of Melbourne and Capital branded banking and finance distribution.

Parramatta/ Barangaroo

Thrive is a start-up not-for-profit charity promoting business enterprise among refugee and asylum seeking communities in Sydney and eventually Melbourne, through microfinance business loans and mentoring support. My role as the first staff member was in establishing all aspects of the end-to-end business model.The organisation is supported by a number of Australian blue chip strategic alliances, including Westpac Group.

Barangaroo

Founded in 2011, Uplifting Australia is a not-for-profit organisation dedicated to improving the emotional well being and resilience of children and their families.http://www.upliftingaustralia.org.au/

Sydney, Australia

Accountable for the delivery of group home lending strategy and customer experience

Sydney, Australia

A secondment opportunity overseeing 11 streams of work accountable for the delivery of mortgage growth across the Westpac Group of companies.

Sydney, Australia

Incoprorating the RAMS Operating Office and Customer Experience Team, responsibilities include strategy, commercial, commissions, change management, customer processes, training, internal communications, post mortgage servicing & Customer Contact Centre, and matrix management of Finance, Legal, Op Risk & Compliance, IT functions for RAMS and Third Party St George Mortgage Broker channel

Responsible for the RAMS customer service proposition, including strategic projects, quality and change management, internal communications, national training and Call Centre processes

Distribution Strategy for the RAMS Franchise, Broker, and Westpac specialist mortgage channels.- Instrumental in delivering an updated franchise model, appointing high calibre franchisees- Developed channel strategies from inception to appointment of Head, and closure of non-viable channels - Defined and scoped a RAMS customer centricity strategy - Developed and implemented a continuous improvement process

Independent Consulting to small, medium and large organisations, specialising in expansion strategies, implementation and review.Industries: Retail; Property, Professional Services, IT&T, Banking and Finance, Health, Biotech, Beauty, FMCG, Direct and Indirect Clients included: RAMS Home Loans, Itaba3, Landplan Property Group, Franchise Systems Group, Kids Central, Darrell Lea, Everywhere Internet, Just Better Care, Tech Troops, Prosell, Ella Bache, Sinclair Knight Merz, Carr & Vega, Margot Caines International, SouthernX, Actelion, Laiki Bank, Mayne Health Hospitals, I-Med, Bizmarket.com

- General HR strategy and project implementation - Created HR Manuals - full policy and procedures - Internal Communications- created and conducted 360 feedback, forums, - Performance Management – created appraisal process, KPIs, dismissals - Recruitment for sales, programming, technical and administration positions

- Undertook all company secretariat functions including Shareholder correspondence, Agreement, Constitution. Ensured Compliance with Taxation and ASIC Company requirements, lodgements and payments.- Developed and maintained a financial and management accounting system (MYOB) to cater for all functions including accounts payable receivable, financial statements, annual reports etc.- Launched Human Resource functions including payroll and policy development on all facets for the life-cycle (recruitment/induction, remuneration, development, management, termination)

a. Head of Franchise Support, Training and Development (Nationally)Lead a team of training professionals and coaches (approx 20) in aligning inhouse training to the national frameworkb. Head of Marketing Channel Communications (Nationally)Provided the nexus between corporate marketing and in-branch delivery through local marketing, communications and coaching services.

Graduate, Company Directors Course, Board Governance

Masters Of Business Administration (Mba Exec), Strategic Human Resource Management

B Comm, Accounting, Management

Education record

Education record