Shelley Will Email & Phone Number

United States

Tustin, California, United States

Direct leader and technical trainer for the applications field team. Clinical subject matter expert for cardiac. Coordinator of a cross functional team to resolve customer issues. Manage service, sales, and BU resources to implement and document resolution strategies. Participates as a member of the applications leadership advisory team. Assist and provide feedback to CMSU, BU’s, and Application management in Beta testing procedures for new software, hardware and enhanced features of new products. Responsible for training, maintenance, and evaluation of technical competency among applications specialists. Interface with BU/CMI/NSS to isolate service issues. Lead cross functional team through the development and implementation of a resolution action plan. Participate in NPI (New Product Introduction) process. Develop and Maintain customer continuing education programs for ASRT accreditation.Screening new hire applications. Participate in international applications training meetings. Develop and implement training programs for applications. Create training documents and programs for customers. Provide input for annual review of employee’s technical skill sets. Screen applications site reports for Voice of Customer and trends in service/sales issues. Interact with physicians in a high stress environment to understand primary concerns to facilitate a resolution and instituting action plans. Produce technical reports to distribute to local CMSU team, BU, and NSS.

Tustin, California, United States

As the Application Specialist I was the project manager for the final step in the implementation of a specific CMSU diagnostic imaging modality at each location.Developed the training plan and manage the training process and presentation for the doctors, nurses, and technologists at each location to assure their best utilization of CMSU products and services.Consulted with physicians and clinicians regarding best clinical practices (e.g., work flow, image acquisition, protocols, image quality, etc) to maximize each customer’s satisfaction with CMSU products and services.Determining whether client needs additional training or development and preparing additional training as determined by need.Maintained contact as the key clinical contact person for CMSU at each location for follow-up concerns, problems, system upgrades, and additional training needed.Completed reports confirming the performance of the foregoing duties.Maintained technical and clinical proficiency.Diagnosed and resolved problems affecting system performance and image quality.Assisted sales personnel as requested with sales presentations and demonstrations.Worked with sales and service managers and service engineers as needed.Provided information to the Business Units regarding recommended product enhancements, product improvements and general customer feedback.Ensured regulatory processes are followed and completed in a timely fashion.

Minnetonka, Minnesota, United States

Multimodality Applications primary focus was teaching our and partner software to include: Olea, Medis, Cedars, Mirada, PACS Integration, EZ Vis, Vitrea, 4DM INVIA, TOMTEC

3D Lab

As Advanced Image Processing Specialists, my duties included precise quality, advanced post-processed medical images for our Physicians. Assisted to provide support for advanced applications for CT and MR, to include Cardiac Analysis, CT Perfusion, and CT and MR Angiography, functional MRI (fMRI) and diffusion tensor imaging (DTI).Equipment used: GEAW, Vitrea, Dynasuite Fiber tracking FMRI, Philips, Olea, and Medis.

Ann Arbor, Mi

Facilitated the seamless continuity of shift operations while delivering expert-level execution of technical duties and exams. Advanced knowledge of GE 1.5, Philips 1.0, 1.5, 3T, McKesson PACS, DynaSuite ESys System for fMRI, RIS, Careweb, Mi-Chart (EPIC), and other technology solutions.

Bachelors Of Science (B.S.), Human Resource Management, Workforce Development And Training

Activities and Societies: Awarded Honors: Human Resources Systems & Services, and Strategic Human Resource Leadership

Registered, Mri

Associate Of Arts And Sciences (A.A.S.), Radiologic Technology