Shelley (Elifson) Bowman, Mba Email & Phone Number

Brentwood, Tn, Us

Brentwood, Tn, Us

Brentwood, Tn, Us

Franklin, Tn, Us

Healthways is a provider of well-being improvement programs that focus on mitigating lifestyle risks through behavior change.Promoted by senior leadership into a new position, I led the Operations Finance team dedicated to our Government Market, the fastest-growing client sector. I mentored a team of highly motivated Senior Managers and Senior Analysts with ownership for achieving over $50M in revenue for this $700M company. My team established a trusted financial record by meeting budget targets year over year, including exceeding revenue by 3% and margin by 13% for the most recent plan year.I collaborated with our government clients, their benefit consultants and actuaries to deliver services to over one million government members with a solid return on investment. Over a two-year period, I partnered with a consulting firm and trained its actuarial team to ensure alignment on a proprietary ROI calculation to measure client results using claims and assessment data, resulting in formal approval of the methodology.In this role, I completed an assessment of the best practices to drive results efficiently for this unique sector, and I helped my team prioritize their efforts in ways that resulted in the highest member engagement in wellness activities. This metric drove both client satisfaction and revenue. I led an initiative to increase engagement (with up to 90% member engagement achieved) by optimizing custom incentive designs, reviewing operational activity, and implementing process improvements. In working with my team, I recognized a broader need within the Employer and Government Market, and I initiated and led a bi-weekly leadership meeting to prioritize strategic initiatives and collaborate on creating standard presentations for products. This effort resulted in an automated book of business dashboard, a claims validation tool, updated standard reporting, and an input process for product updates.

Franklin, Tn, Us

Recruited by senior leadership as the finance and reporting lead for Healthways’ largest state government client, I was customer-focused, versatile and strategic; they trusted I would streamline operations and find solutions when challenges arose. Through client presentations and reporting, I championed the often inspiring stories and accomplishments of our online and telephone-based wellness coaching program.In this role, I collaborated to refine the marketing strategy to achieve the best return on marketing spend and engage more than 50% of the client's members in our programs, a monumental feat for this population that had historically not engaged in available wellness programs. I also ensured alignment on call center staffing, established a solid budget over $20M and delivered on it, and negotiated key contract terms to reduce financial risk by 50%.I built a strong client relationship by learning the client’s objectives, tracking each contractual promise, and creatively finding the best way to implement the benefit design. As a result, the client expressed appreciation that we truly understood them. I led the quarterly review and empowered my team to share the program results collectively, and we always left the client with a real sense of the behavior changes their members were achieving. Our efforts to engage individuals in behavior change with a telephone-based coach were so successful that the active participants could fill an entire football stadium. We achieved our stretch budget and increased margin by 18% by optimizing resources and executing on a creative strategy to increase member engagement. In 2014, this high-performing team won the Healthways' “Excellence in Teamwork Award” (awarded out of 79 nominees).

Franklin, Tn, Us

I was promoted to serve as the finance and reporting lead for Healthways’ innovative strategic partner, Medco Health Solutions, a pharmacy benefits manager (PBM). In this role, I served as the subject matter expert defining and presenting annual clinical and financial (ROI) outcomes to a dedicated client base of over 40 Fortune 500 companies representing $25M in gross revenue. For our PBM partnership, I engineered a turnaround of the reporting business unit by obtaining internal approval on a business case for additional resources, relying on my strong relationship with our partner to set realistic priorities, establishing a detailed reporting calendar for joint weekly review, and embedding fun competitions to establish and meet clear team goals.As a result, I was recognized by our strategic partner at our Joint Steering Committee for resolution of critical outstanding deliverables. In addition, I was honored with the award for “Outstanding Support of Account Management and Sales” at Healthways “Go to Market” annual event.In this role, I actively managed and mentored a diverse team of 8 including reporting analysts dedicated to our strategic partner as well as a group of financial analysts who served the entire Employer Market. I oversaw the process of updating the SOX controls for billing and performance guarantee revenue recognition for the Employer Market, and then monitored those controls for compliance.

Franklin, Tn, Us

I joined a fast-paced business unit that operated as a standalone startup and was dedicated to an innovative partnership with a pharmacy benefits manager. Guided by the SVP, Operations Finance, I established the budget revenue and margin targets for this unit that grew from $0M to over $25M. As with startups, I supported a wide breadth of processes for FP&A, Sales, and Operations.I evaluated monthly forecasts and performed actual versus budget/forecast variance analyses. I maintained product revenue financial models and provided itemized invoicing directly to our strategic partner for what grew to be 40+ Fortune 500 clients with over 20 products. I had full ownership of the workforce staffing models for the Call Centers in TX and AZ working collaboratively with the Site Directors to align clinical staff and expense targets. As this business unit grew, I regularly prepared opportunity assessments to demonstrate product need for prospective customers based on their provided medical and pharmacy claims data.

Franklin, Tn, Us

Hired into a newly-created role, I immediately identified and mapped the existing processes used by the data mining operations team for Coordination of Benefits claims review. Partnering with cross-functional teams, I created new policy documentation and, within the first six months, implemented process improvements for eligibility validation, technology use, and data mining query maintenance. For eligibility validation, I served as the champion and Project Sponsor for the Centers for Medicare & Medicaid Services (CMS) eligibility project. I identified and completed business requirements for implementation, created operations procedures for the data mining team, and ultimately trained the operations team on the enhancements.The highlight of this role and lasting accomplishment was the development of a validation product to extend the Coordination of Benefits offering for premier payer clients. Partnered with the National Sales Lead, I presented the offering to a key client, and upon sale, I managed a 12-week pilot resulting in $5M savings. As a result, the client was migrated to a platform designed for member-level data mining, which generated record-level client revenue the first quarter.

Boulder, Colorado, Us

Provider of leading enterprise cloud contact center and workforce optimization solutions. I managed an account team of eight software consultants including mentoring and evaluating their performance. The team supported a book of business that generated $6.2 M annual support revenue through client relationships with 600 major U.S. accounts. Over a two year period, I managed customized software configurations for Fortune 100 accounts and converted over 500 client sites to Microsoft SQL/Oracle-based workforce management software.

Boulder, Colorado, Us

I trained groups of four to 20 customers on the TCS workforce management software, a product with demonstrated ROI on its standard $50,000 cost. In this role, I provided in-depth technical support and evaluated client procedures to determine the efficiency of product use, typically reducing client staffing costs in contact centers by 25%. I was given the opportunity to spend six weeks training clients and colleagues in London, England.

Mba, Strategy And Marketing

Bachelor’S Degree