Shelley Carrillo Email & Phone Number

Event Planning, Marketing, building content for website and monthly newsletter.

Collaborated to create and implement policies and procedures to ensure that the quality of products and services meet customer, industry, and legal standards. Investigated customer complaints and product/process issues through Salesforce and 8D methodology. Worked to improve customer response time by 55%. Responsible for retention and continuous improvements of Quality standards, maintaining compliance to DOT regulations, reducing accident rates and improvement of accident prevention, improving Safety culture, and maintaining compliance to local, state, and federal Environmental regulations.

Developed systematic audit program for quality check and statistical reports. Conceptualized and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, procedures and visual aids and samples. Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership Worked with recruitment team to develop prescreening protocols, interview questionnaires and post-interview assessments. Oriented 5 newly hired Quality Inspectors by facilitating onboarding processes and establishing position-related requirements and training • A3 and other continuous improvement activities to reduce risk and scrap/waste (maintained scrap under 5%).

Chicago, Il

Ensured the company's Quality System's compliance to current FDA, ISO, CE and Canadian standards by successfully closing every audit with 5 or fewer minor nonconformities • Established key performance indicators and implemented preventive and corrective actions to decrease number of shipping errors • Analyzed internal processes and recommend and/or implement procedural or policy changes to improve operations • Organize and prepare all quality records for performance of successful surveillance, internal, external and certification audits • Developed new SOPs, review and update existing SOPs • Assist Director of Operations with multiple projects and daily duties, including but not limited to; Inventory Management, Cycle-Counts, System Manufacturing, Inventory Transactions, Supplier Communications, etc. • Process annual EPA pesticide reporting, new product registrations and re-certification • Developed and implemented UDI compliance program • Develop and maintain GHS compliant Safety Data Sheets • Inspected products and worker progress throughout production • Obtained documents, clearances, and certificates from local, state and federal agencies.

Assisted the company's growth by identifying opportunities with potential customers, partnerships and/or sponsorship's • Revenue generating activities included working closely with the development, sales and marketing teams to develop strategies and programs • Responsible for doubling revenue from camp programs and sales expected to increase by 35% in 2018 • Improved success of program by making proactive adjustments to operations • Participated and actively engaged in strategy meetings with other shareholders • Identified issues and crafted unique and immediate solutions to remedy them.

Greater Chicago Area

Supervision, coaching and training of customer service, sales and reception team • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly • Handle all complaints of defective and/or ineffective products and coordinate return shipment for replacements/exchanges • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods • Obtained documents, clearances, certificates and approvals from local, state and federal agencies •Initiated root cause analysis for complaint handling through corrective action and preventive action procedures

Developed loyal customer base and increased sales volume through personal care and attention to clients.Participated in receiving, check-in and stocking of merchandise; prepared products for sale.Manage high volume call center/switchboard.Promptly answer telephone calls, greet callers with a positive and clear voice. Provide timely information via paging system and two way radios to associates in response to emergencies.

Manage day-to-day operations for all subordinates.Work closely with Risk Prevention Analysts to improve audit scores.Conduct Sales and Planning Data Analysis.Train staff in new programs, policies, computer updates and product information. Daily maintenance of cash drawers and of all funds received and deposited.Consistently meet or exceed sales quota.Establish and build working relationships with clients/organizations. Coordinate in-store promotional activities and off-site special events.

Education record

4.0