Shelley Smith Email & Phone Number

Phoenix, Arizona Area

● Manages a team of 24 fairly and effectively ● Coordinates housekeeping and laundry coverage for 22 acres of property consisting of different levels of housekeeping. Levels include skilled nursing, assisted living, memory care and independent living apartments.● Obtained the highest score on property for an engaged and happy team on 2017 and 2018 survey● Significantly increased productivity in housekeeping with motivation and moving team members around to where their strengths will enhance the department● Understands the steps to successfully process performance corrections without complaints going to Human Resources● Focuses on keeping team members feel appreciated and maintaining a low turnover rate● Keeps SDS logs current with all chemicals and made property OSHA compliant● Provides the training needed to keep my team current with new chemicals, equipment, regulations, policies and procedures● Plan and facilitate all daily department meetings● Organizes all team appreciation activities and meals● Finds new candidates in Taleo and interview, hire, orient and train● Steps in to manage maintenance team when needed● Manages payroll and schedules in Kronos● Keeps resident data current in Worxhub Work Order Software and trains residents and team on the software when needed● Follows up with resident wishes and complaints with a strong desire to make them happy while remaining fiscally responsible● Communicates in a professional manner with higher management● Keeps inventory and responsibly purchases all cleaning chemicals, office supplies, uniforms, housekeeping equipment, paper goods, and linens for the property● Keeps housekeeping department under budget with a strong track record● Processes all facilities department bills in a timely fashion● Tracks budgets for facilities department in excel and notifies other department heads of status● Coordinates plant and ground projects in a timely and seamless fashion

Irvine, Ca

● Analyze and route correspondence, draft letters and documents, collect information, and initiate public relations● Maintain the CEO’s schedule by planning and scheduling meetings, conferences, teleconferences, and travel arrangements● Represent the CEO by attending meetings in his absence● Welcome clients, answered and directed inquiries● Maintain client satisfaction and keep their information confidential● Manage projects by delegating tasks to staff members and following up on their results● Prepare reports, collect and analyze information● Maintain office inventory by anticipating needed supplies, evaluating new office products, placing and expediting orders, and verifying receipt of supplies● Maintain professional and technical knowledge by attending educational workshops, reviewing publications, and establishing professional networks

Anaheim, Ca

● Worked as the liaison between corporate hosts and our company ● Planned event logistics by arranging private parties for multiple guests based on their needs and budget, along with entertaining them and providing the true “Disney” experience ● Trained employees and was responsible for enriching the knowledge and skills of the company’s workforce ● Strengthened customer service skills by placing an emphasis on interactions and genuine care for guests ● Prioritized and expedited daily tasks efficiently