Shellie Buford Email & Phone Number

Virginia Beach, Virginia, United States

Assisting current and potential members with Annual Open Enrollment for Medicare, and Open Enrollment for Individual and Small Business; assisting in plant options, assisting and payment options; applying for Affordable Cares Act Solutions and advising of financial payment options.

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• Soliciting customers for products through local events utilizing product knowledge & friendly sales techniques; Up-selling, providing information about the latest products and sales• Assisting customer with questions regarding current and new services

Suffolk, Virginia

• Responsible for opening breakfast hour, assisting with customer orders and preparing lunch services• Maintained high standards of customer service during high-volume, fast-paced operations• Followed procedures for safe food preparation, assembly, and presentation• Certified Food Handler, Assisted management with inventory control and stock ordering• Cross-trained and coordinated scheduling with team members to ensure seamless service

• Top 20% and Sales for 2009, ending the year #8 - South Regional District• July 2010 – Ranked Third Overall in the South Regional District in Competitive Sales and Quality• January 2011 – Ranked Fourth overall in the South Regional District in Competitive Sales and Quality• Top 20% in Sales of 2010 resulting in Incentive Bonus and annual salary • Cross-sell services on inbound calls from credit card customers and developing a rapport to deepen existing relationships. Payment extensions, balance transfers, cash deposits into checking accounts and offer supporting credit card products and services. • Generated additional revenues, utilize negotiation and judgment skills to determine the appropriate solution for each relationship (Leadership to Success Rating metric)• Possessing strong decision making skills, Minimize fraud while maintaining delightfulness and courtesy for the customer. Exceeded supervisor expectations.• Customer relations that resulted in revenue retention of over $500K in business

• Assisted in customer relations through sales and service; Responsibilities included but not limited to stocking inventory to meet customer demands; assisted in markdowns on merchandise and inventory• Aided in visual displays to promote products and sales; Personal shopper for premiere customers

Suffolk, Virginia

• Processing drivers license applications, vehicle registration renewal, vehicle titling, and issuance.• Assisted authorized vehicle dealers in titling, repossession and license plate inquires; Processed over 200 applications, assisted in customer questions and answers

Associate Of Arts (A.A.), Fashion/Apparel Design

Bachelor'S Degree, Financial Planning And Services

Attention to Financial Planning

Bachelors Financial Planning