Shellie Johnson Email & Phone Number

United States

United States

Westlake Village, California, United States

Los Angeles, California, United States

United States

People Manager of onsite and remote associates responsible for National Recording of Mortgage documents Assist with Vendor Management, Contract Negotiations, Billing disputes from vendorRestructure and refine department processes as necessary while utilizing capacity planning to ensure right size staffing to meet department SLA’s. Assist with workflow changes and process implementationReview monthly Loss reports to identify responsible parties and trends with the goal of… Show more People Manager of onsite and remote associates responsible for National Recording of Mortgage documents Assist with Vendor Management, Contract Negotiations, Billing disputes from vendorRestructure and refine department processes as necessary while utilizing capacity planning to ensure right size staffing to meet department SLA’s. Assist with workflow changes and process implementationReview monthly Loss reports to identify responsible parties and trends with the goal of mitigating lossesBi-weekly 1:1 meeting with associates to discuss any training and employee development Accounting Reconciliation via structured reporting from Resware and RHYNO systemsReview Quality audits to validate and/or dispute any findings while using the results for training Yearly Performance and Compensation evaluationsLoan file QA and File RetentionImaging and document indexing Show less

Westlake Village, California, United States

Complete yearly burn study analysis to assist with capacity planning while interviewing, and providing recommendations for hiring to department VPPeople Manager of onsite and remote associates responsible for National Recording of Mortgage documentsCreate, review, and refine existing SOP’s Vendor Management, training, and developmentBi-weekly 1:1 meeting with direct reports to provide support and training. Weekly 1:1 meeting with offshore vendor to walk through issues… Show more Complete yearly burn study analysis to assist with capacity planning while interviewing, and providing recommendations for hiring to department VPPeople Manager of onsite and remote associates responsible for National Recording of Mortgage documentsCreate, review, and refine existing SOP’s Vendor Management, training, and developmentBi-weekly 1:1 meeting with direct reports to provide support and training. Weekly 1:1 meeting with offshore vendor to walk through issues, concerns, and expectationsCompensation reviews and recommendations Assist disbursement team with reconciling trial balances on aged filesCollaborate with internal divisional partners on processes and procedures for operations as a whole Show less

Simi Valley, Ca

Work with Secondary Marketing and GNMA to ensure delivery of loan files meet investor guidelinesMonthly presentations to leadership team to outline successes, challenges and go forward planningSupports team of 30 onsite associates responsible for the review and insuring of FHA & VA loansReview Quality Control results and utilize these results for training and developmentEnsure department SLA goal of 95% loans insured each month is metLine of Business site lead for Business… Show more Work with Secondary Marketing and GNMA to ensure delivery of loan files meet investor guidelinesMonthly presentations to leadership team to outline successes, challenges and go forward planningSupports team of 30 onsite associates responsible for the review and insuring of FHA & VA loansReview Quality Control results and utilize these results for training and developmentEnsure department SLA goal of 95% loans insured each month is metLine of Business site lead for Business Continuity Execute and deliver performance evaluations twice a year while utilizing this time for associate career planning Show less

Simi Valley, Ca

National recording associateWork county and vendor identified rejectionsAssociate and vendor trainerReview daily department reporting to ensure SLA’s are metCalculate recording fees, issue checks and ships documents to county for recordingEscalation contact

Chatsworth, Ca

Supervise Opening, Closing and Post Closing department associatesSole funder for operationsAssigned and monitored associate workflowEnsure accuracy and timeliness of all functions within each department of OperationsReportingCompleted notary signing of lender loan packages with borrowers

Sherman Oaks, Ca

Doc DrawingReview signed lender docs for accuracy Ensured file meet all funding conditionsBalance loan files and fundCreate collateral packagesPreform final audit for associate files after docs drawn & when ready to fund

Simi Valley, Ca

Review data and format reports for private investors Reviewed NYC&E’s, FNMA REO and CO-OP loans to meet lender requirementsTrained new and existing associatesEndorsed collateral packages Create corporate assignments